Patient Navigator

Pinnacle Fertility; New York (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility in New York City is seeking a Patient Navigator to guide fertility patients through their care journey. This on-site, full-time role in Brooklyn offers collaboration with a multidisciplinary team to ensure education, scheduling, and compassionate support throughout the treatment process.

The candidate will coordinate appointments, assist with insurance explanations, and maintain EMR records, while providing emotional support and liaising with clinicians and staff to optimize

Qualifications

• Highschool Diploma required; Bachelor’s degree preferred.

Responsibilities

• Guide patients through treatment plans and education on procedures and follow-up care.
• Coordinate and schedule appointments, tests, and referrals.
• Assist patients with understanding medical care, insurance, and financial resources.
• Maintain accurate patient records in EMR.
• Provide emotional support to patients and families.
• Participate in team meetings and quality improvement initiatives.
• Educate patients on treatment protocols and self-care strategies.
• Track progress and follow up on missed appointments.

Skills

Healthcare knowledge

EMR proficiency

Communication skills

Organization

Problem-solving

Bilingual (a plus)

Education

High school diploma

Bachelor’s degree preferred

Tools

EMR software

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About The Role

The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey toward becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Patient Navigator to join our dedicated team at Pinnacle Fertility - New York located in Brooklyn, NY. This is a full-time, on-site position. The role may require travel and floating between our New York office locations as needed to support operational and patient care needs.

Key Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned

Position Requirements

• Education: Highschool Diploma required. Bachelor’s degree (preferred)
• Experience: Minimum of 2 years of experience in a clinical healthcare setting, including patient care coordination, patient navigation, or case management.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and other healthcare software.
  • Bilingual skills are a plus.

Compensation & Benefits

• Hourly Rate: $24.00 - $30.00 per hour (Final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.