Patient Navigator

Pinnacle Fertility, Inc.; Seattle (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare

Dental

Life insurance

Vision insurance

PTO

Holidays

Retirement plan

Job summary

Pinnacle Fertility is seeking a compassionate Patient Navigator in Seattle, WA. You will be the primary contact for patients, guiding them through treatment plans and coordinating care with a multidisciplinary team.

Responsibilities include scheduling tests, educating patients on procedures, maintaining EMR records, and providing emotional support while advocating for patient needs.

Qualifications

• High school diploma required; Bachelor’s preferred in healthcare or related field.
• CMA certification preferred; healthcare knowledge and patient navigation experience valued.
• Strong communication, organization, and empathy essential; EMR proficiency required.

Responsibilities

• Serve as primary contact for patients throughout treatment planning and care.
• Coordinate and schedule appointments, tests, and referrals for seamless care.
• Communicate with clinicians and staff to ensure coordinated patient care.
• Oversee treatment coordination across departments and with finance, embryology, genetics.
• Maintain accurate EMR documentation of interactions and care plans.
• Provide emotional support and address barriers to care for patients and families.
• Participate in team meetings, case conferences, and quality initiatives.
• Educate patients on treatment protocols, self-care, and medication usage.
• Track patient progress and follow up on missed appointments.
• Advocate for patient needs and assist with after-hours call coverage.

Skills

Healthcare systems knowledge

Communication

Organization

Problem-solving

Patient advocacy

Bilingual skills (a plus)

Education

High school diploma

Bachelor's degree in healthcare or related field

Certified Medical Assistant (CMA) preferred

Tools

EMR software

Scheduling software

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com .

About the Role

The Patient Navigatorposition is an exciting opportunity for compassionate, service-minded individuals who want to make a meaningful impact on patients' lives. In this role, you’ll serve as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support.

We are seeking a Patient Navigator to join our dedicated team in Pinnacle Fertility - Washington in Seattle, WA. This is a full-time, onsite position, working Monday - Friday 7:30 AM - 4:30 PM.

Key Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Oversees the treatment coordination between departments for individual patient care plans working closely with financial, embryology, and genetics.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned

Position Requirements

• Education:High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred.
• Experience:Minimum of 2 years in customer service, patient navigation, case management, or a related healthcare role.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and healthcare software.
  • Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.
  • Bilingual skills are a plus.
• Hourly Rate: $23.00 - $38.00 (Final offers based on experience, skills, and qualifications).
• Benefits:Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.