Fertility Care Navigator (On-Site, Full-Time)

Pinnacle Fertility; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Holidays

Retirement savings plan

Job summary

Pinnacle Fertility in Chicago, IL is hiring a full-time Patient Navigator to guide fertility patients through appointments, education, and care pathways. You will collaborate with a multidisciplinary team to ensure a compassionate, coordinated patient journey from first contact to follow-up care.

The role requires strong communication, empathy, and knowledge of healthcare systems; on-site hours are Monday–Friday, 8:30 AM–5:00 PM, with a focus on exceptional patient experience.

Qualifications

• Education: High School Diploma required. Bachelor’s degree preferred.
• Experience: 2+ years in customer service, patient navigation, case management, or related healthcare role; fertility experience a plus.
• Skills: healthcare systems knowledge, communication, problem-solving, EMR proficiency, bilingual a plus.

Responsibilities

• Serve as the primary contact for patients, guiding them through treatment plans and education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure continuity of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records in the EMR system.
• Provide emotional support and resources to patients and their families, addressing concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule.

Skills

Healthcare systems knowledge

Insurance processes

Patient advocacy

Communication skills

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

EMR software

Job description

Pinnacle Fertility in Chicago, IL is hiring a full-time Patient Navigator to guide fertility patients through appointments, education, and care pathways. You will collaborate with a multidisciplinary team to ensure a compassionate, coordinated patient journey from first contact to follow-up care.

The role requires strong communication, empathy, and knowledge of healthcare systems; on-site hours are Monday–Friday, 8:30 AM–5:00 PM, with a focus on exceptional patient experience.