Patient Navigator

Pinnacle Fertility; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Holidays

Retirement savings plan

Job summary

Pinnacle Fertility in Chicago, IL is hiring a full-time Patient Navigator to guide fertility patients through appointments, education, and care pathways. You will collaborate with a multidisciplinary team to ensure a compassionate, coordinated patient journey from first contact to follow-up care.

The role requires strong communication, empathy, and knowledge of healthcare systems; on-site hours are Monday–Friday, 8:30 AM–5:00 PM, with a focus on exceptional patient experience.

Qualifications

• Education: High School Diploma required. Bachelor’s degree preferred.
• Experience: 2+ years in customer service, patient navigation, case management, or related healthcare role; fertility experience a plus.
• Skills: healthcare systems knowledge, communication, problem-solving, EMR proficiency, bilingual a plus.

Responsibilities

• Serve as the primary contact for patients, guiding them through treatment plans and education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure continuity of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records in the EMR system.
• Provide emotional support and resources to patients and their families, addressing concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule.

Skills

Healthcare systems knowledge

Insurance processes

Patient advocacy

Communication skills

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

EMR software

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About The Role

The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey toward becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care. We are seeking a Patient Navigator to join our dedicated team at Pinnacle Fertility - Illinois in Chicago, IL. This is a full-time, on-site position, working Monday - Friday, 8:30 AM - 5:00 PM.

Key Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned

Position Requirements

• Education: High School Diploma required. Bachelor’s degree (preferred)
• Experience:
  • Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
  • 1 year of fertility experience preferred.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and other healthcare software.
  • Bilingual skills are a plus.

Compensation & Benefits

• Hourly Rate: $24.00 - $26.00 (Final offers based on experience, skills, and qualifications.)
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.