Fertility Care Navigator: Guide Patient Journeys

Spring Fertility; Oakland (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

BetterHelp therapy sessions

Commuter benefits

Life & disability insurance

401(k) with company match

Fertility and parental leave benefits

Career development opportunities

Job summary

Spring Fertility in Oakland, CA, is seeking a Patient Navigator to join our care team and support patients through every step of their treatment journey. You will work alongside nurses, generate journey maps, track tests, and help patients understand complex medical processes.

We value compassionate communication, patient-centric care, and a collaborative spirit. This full-time role requires early hours and rotating weekends, with a strong emphasis on guiding patients toward successful outcomes.

Qualifications

• Exceptional communication skills and the ability to explain complex medical information clearly.
• Passion for reproductive healthcare and patient-centered care.

Responsibilities

• Generate journey maps and calendars based on treatments plans
• Facilitate, track and document completion of tests and diagnostic procedures
• Develop trust and positive rapport with all new patients
• Explain complex medical process and terms in a digestible manner
• Monitor patient compliance and readiness for treatment
• Scheduling appointments

Skills

Exceptional Communication Skills

Education

Passion for Reproductive Healthcare

Job description

Spring Fertility in Oakland, CA, is seeking a Patient Navigator to join our care team and support patients through every step of their treatment journey. You will work alongside nurses, generate journey maps, track tests, and help patients understand complex medical processes.

We value compassionate communication, patient-centric care, and a collaborative spirit. This full-time role requires early hours and rotating weekends, with a strong emphasis on guiding patients toward successful outcomes.