DIRECTOR OF SERVICE

Ferrari of Newport Beach; Costa Mesa (CA); Sur place; USD 85 000 - 100 000; Plein temps

Avantages offerts par ce poste

Paid Vacation

Healthcare benefits

Résumé du poste

Ferrari of Newport Beach is seeking a Service Director to oversee the daily service department operations, drive customer satisfaction, and maximize productivity and profitability. You will lead and develop a high-performing team, set departmental goals, and ensure compliance with standards within the Ferrari brand.

The role reports to leadership and requires strong leadership, operational expertise, and a commitment to exceptional service.

Qualifications

• 3+ years of automotive service management or supervisory experience.
• 3+ years in an automotive repair facility or dealership service environment.
• High School diploma or equivalent required.
• ASE certification is preferred.
• Proven leadership with a track record of developing high-performing teams.
• Strong understanding of service operations, workflow, productivity, and profitability.
• Excellent communication, organizational, and managerial skills.
• Ability to run a profitable service department per dealership guidelines.
• Exceptional customer service and relationship-building abilities.
• Strong problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Strong work ethic, integrity, and attention to detail.
• Knowledge of Tekion and automotive service software is preferred.
• Familiarity with Ferrari brand and luxury/exotic service is preferred.

Responsabilités

• Oversee day-to-day service department operations to ensure exceptional customer experience.
• Lead, motivate, coach, and develop the service team; establish departmental goals.
• Hire, train, and monitor performance of service staff.
• Direct scheduling to maximize productivity and efficiency.
• Manage work in process to ensure timely repairs and quality.
• Implement processes to ensure first-time correct repairs.
• Monitor CSI and customer satisfaction; drive improvements.
• Maximize shop capacity, technician productivity, and department efficiency.
• Track payroll, staffing levels, and performance.
• Collaborate with Sales and other departments to improve workflows.
• Partner with Assistant Service Director to optimize software usage and processes.
• Conduct regular department meetings and ensure clear communication.
• Ensure technicians receive required training and current certifications.
• Develop training programs for service advisors to improve performance.
• Prepare and manage the annual service department budget; control expenses.
• Provide technical and operational assistance as needed.
• Maintain knowledge of all software/tech used in the service department.
• Ensure compliance with OSHA and hazardous waste regulations.
• Maintain a safe, professional, organized, and positive work environment.

Connaissances

Leadership

Operations knowledge

Team management

Customer service

Communication

Profitability

Problem solving

Multi-tasking

Tekion knowledge

Ferrari brand knowledge

Organizational skills

Integrity

Formation

High School diploma or equivalent

ASE Certification (preferred)

Outils

Tekion

Dealership systems

Description du poste

FERRARI OF NEWPORT BEACH SERVICE CENTERis seeking an exceptional SERVICE DIRECTOR who shares our passion for excellence to be part of our dynamic team! Hours are Monday-Friday from 8am-5pm.

Working with Ferrari means working with one of the World's most powerful brands, engineering excellence and innovation on the highest level.

Job Description:

The Service Director will oversee the day-to-day operations of the service department, ensuring an exceptional customer experience while maximizing productivity, profitability, and operational efficiency. This position will lead and develop a high-performing service team, establish and achieve departmental goals, control expenses, and maintain the elevated standards expected of the Ferrari brand.

• Forecast departmental goals and objectives and develop strategies to achieve revenue, profitability, productivity, and customer satisfaction targets.
• Lead, motivate, coach, and develop service department personnel while fostering a culture of accountability, teamwork, and continuous improvement.
• Hire, train, counsel, and monitor the performance of service department employees.
• Direct and schedule the activities of department employees to maximize productivity and efficiency.
• Manage work in process to ensure all repairs are completed accurately, efficiently, and within established timelines.
• Implement processes to ensure repairs are completed correctly the first time.
• Monitor and continuously improve CSI and overall customer satisfaction.
• Maximize shop capacity, technician productivity, and overall department efficiency.
• Monitor technician productivity, payroll records, staffing levels, and performance.
• Work closely with Sales and other dealership departments to improve communication, workflow, and overall process efficiency.
• Partner with the Assistant Service Director to improve the use of dealership software, systems, and processes.
• Conduct regular shop and department meetings to maintain effective communication between technicians, advisors, and management.
• Ensure all technicians receive required manufacturer and technical training and remain current with their certifications.
• Develop ongoing training and coaching programs for service advisors to improve performance and customer satisfaction.
• Prepare and manage the annual service department operating budget while monitoring and controlling expenses.
• Provide technical and operational assistance to employees as needed.
• Maintain current knowledge of all software and technology used within the service department.
• Ensure compliance with all applicable federal, state, and local regulations affecting service operations, including OSHA requirements and hazardous waste disposal.
• Maintain a safe, professional, organized, and positive working environment for all employees.

Skills/Education required to perform the role:

• 3+ years of automotive service management or supervisory experience.
• 3+ years of experience in an automotive repair facility or dealership service environment.
• High School diploma or equivalent.
• ASE certification is preferred.
• Proven leadership ability with a track record of developing and motivating high-performing teams.
• Strong understanding of automotive service department operations, workflow, productivity, and profitability.
• Excellent communication, organizational, supervisory, and managerial skills.
• Ability to operate a service department profitably according to dealership guidelines.
• Exceptional customer service and relationship-building skills.
• Strong problem-solving, decision-making, and organizational abilities.
• Ability to multi-task and perform effectively in a fast-paced, dynamic environment.
• Strong work ethic, professionalism, integrity, and attention to detail.
• Knowledge of automotive service software and dealership systems; knowledge of Tekion is preferred.
• Knowledge of the Ferrari brand and luxury/exotic automotive service is preferred

Pay:

$85,000–$100,000 annually + commission

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees: medical, dental, vision, life insurance, STD, LTD, and more

We believe that a diverse, empowering, and energizing work environment is key to unleashing everyone’s talent. Unrivaled individual and team performance goes hand-in-hand with a quality working life and an emphasis on professional development.