Fellow & Resident Surgery Coordinator

Carolinas Center for Oral & Facial Surgery; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Carolinas Center for Oral & Facial Surgery in Charlotte, NC is seeking a Fellow & Resident Surgery Coordinator to serve as the primary contact for patients, referring providers, hospitals, and the surgical team across the patient’s journey.

You will coordinate care for multiple Fellows and one Resident, managing scheduling from referral through postoperative care while ensuring smooth clinic and hospital workflows.

Responsibilities

• Serve as the primary point of contact for patients, referring providers, hospitals, and the surgical team to maintain open channels of communication during the patient’s surgical journey.
• Coordinate care for multiple Fellows and one Resident, ensuring efficient patient flow from referral, consultation, insurance verification, and surgery scheduling through postoperative care.
• Support the mission and vision of the patient experience at the surgical practice and maintain continuity of patient care across multiple locations and hospital systems.
• Manage referral communication for complex cases to provide seamless and comprehensive patient care coordination.
• Monitor operating room schedules and adjust Fellow/Resident schedules to accommodate trauma cases and urgent add-ons with minimal disruption to appointments.

Job description

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Fellow & Resident Surgery Coordinator

Full Time Charlotte, NC, US

3 days ago Requisition ID: 2583

Fellow & Resident Surgery Coordinator

The Fellow & Resident Surgery Coordinator serves as the primary point of contact for patients,

referring providers, hospitals, and the surgical team to maintain open channels of communication

throughout the patient's surgical journey. This role is responsible for coordinating care for multiple

Oral & Maxillofacial Surgery Fellows and one Resident, ensuring eicient patient flow from referral,

consultation, insurance verification, and surgery scheduling through postoperative care while

supporting the mission and vision of the patient experience at Flagship Specialty

This position requires exceptional organizational skills to balance clinic schedules, hospital

obligations, trauma cases, provider availability, and assistant surgeon assignments while

maintaining continuity of patient care across multiple practice locations and hospital systems.

Manages referral communication for complex cases to provide seamless and comprehensive

patient care coordination. Serves as primary point of contact for patients/families, physicians,

clinical sta, hospitals, fellows, residents, attending surgeons, and other healthcare professionals

to coordinate patient schedules, treatment programs, preoperative appointments, postoperative

care, and recommended services.

Coordinates the daily schedules of multiple Fellows and one Resident, balancing oice clinics,

obligations, and emergency patient needs.

Works closely with attending surgeons to coordinate Fellow assignments as assistant surgeons for

scheduled surgical procedures, ensuring appropriate provider coverage while maintaining eicient

clinic and hospital workflows.

Monitors hospital operating room schedules and proactively adjusts Fellow and Resident

schedules to accommodate trauma cases, urgent add-on procedures, inpatient consultations, and

emergency surgical needs with minimal disruption to existing patient appointments.

Gathers and interprets appropriate data from the medical record, patient, and family as evidenced

by documentation. Has the clinical knowledge required to identify the need to modify care and/or

treatment plans according to specific patient demographics such as age and pre-existing or current

health conditions.

Submits insurance pre-determinations, pre-certifications, authorizations, and appeals for major

surgery cases (including supporting documentation such as letters, radiographs, CBCT imaging,

photographs, models, and medical records). Responds to Estimate of Benefits and communicates

with patients throughout the insurance approval process.