Patient Experience Coordinator

Carolinas Center for Oral & Facial Surgery; Concord (NC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Carolinas Center for Oral & Facial Surgery is seeking a Patient Experience Coordinator in Concord, NC to ensure every patient receives an outstanding experience from first contact through scheduling and insurance verification.

You will act as the main contact for referrals, handle appointments, verify benefits, and coordinate with the care team to keep the patient journey smooth.

Qualifications

• High school diploma (or equivalent) and prior experience in a medical/dental office.
• Proficiency with Microsoft Office and ability to learn new software.
• Familiarity with EMR systems.

Responsibilities

• Exhibits outstanding customer service with the patient as a top priority.
• Answers calls, directs inquiries, or creates appointments.
• Confirms appointments and provides required pre-visit instructions.
• Communicates benefits, co-pays, and coverage info for procedures.
• Cooperates with payers for information requests.
• Verifies benefits and manages self-pay options for new patients.
• Coordinates referrals and radiography with other staff.

Skills

Customer service

Medical office coordination

Telephone handling

Scheduling

Education

High school diploma

Healthcare administration degree (associates/bachelor)

Tools

Microsoft Office

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Coordinator

Full Time Clerical Concord, NC, US

4 days ago Requisition ID: 2596

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office