Neurosurgery Surgical Coordinator

Methodist Health System; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A healthcare provider in Dallas is seeking a Surgical Coordinator to be the primary point of contact for patients. The role requires maintaining effective communication to guide patients through the surgical process, from registration and insurance verification to surgery. Key qualifications include a High School Diploma, strong Microsoft Office proficiency, and excellent communication skills. Responsibilities involve managing patient information, ensuring insurance criteria are met, and educating patients about their procedures. The position is crucial for supporting patient care and collaboration within the healthcare team.

Qualifications

• Possess a High School Diploma and/or GED equivalent.
• Demonstrate very strong proficiency in using Microsoft Office products.
• Exhibit superior oral and written communication skills.
• Show strong process orientation.

Responsibilities

• Serve as the patient point of contact and maintain open communication.
• Build relationships for a collaborative environment.
• Verify patient registration and insurance.
• Communicate surgery criteria and updates to staff.
• Initiate patients into the surgery pipeline.
• Educate patients about insurance benefits and procedures.

Skills

Proficiency in Microsoft Office

Oral communication skills

Written communication skills

Process orientation

Education

High School Diploma or GED

Job description

Hours of Work

8

Days Of Week

5

Job Description

Surgical Coordinator professional responsible to serve as the patient point of contact with the practice to maintain open channels of communication to keep patients engaged and maintain an efficient flow of patients from patient registration, insurance verification, initial contact and surgeon consultation through the surgical pathway to complete insurance and program criteria, and medical clearances to be submitted to insurance provider for approval for surgery, and throughout their process of care. Supports and promotes the vision, mission, and strategic plans of Methodist Health System.

Job Requirements

• High School Diploma and/or GED equivalent
• Very strong proficiency using Microsoft Office products
• Superior oral and written communication skills
• Strong process orientation
• Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team‑oriented environment

Job Responsibilities

• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team
• Reviews patient registration to ensure it is complete
• Verifies all insurance and notes it in Practice Management System/EMR
• Responsible for maintaining surgery criteria current with insurance providers and informing staff of any changes/updates
• Communicate to patients and coworkers in a professional, enthusiastic, friendly and positive manner
• Initiates patient into surgery pipeline, serves as advocate for patient and schedules initial consultation with surgeon
• Communicates insurance benefits, deductibles, coinsurance, financial responsibilities and any additional medical testing/screening to patients
• Secures Pre-determinations & Pre-Certifications for all procedures as well as any general surgery
• Handle physician referrals to practice ensuring that doctor’s info is in the practice management system/EMR
• Referral is acknowledged and notified that patient is verified, assigned, contacted and initiated into surgery process
• Prepare and submit Letters of Medical Necessity and ensure that all insurance criteria & medical clearances have been completed
• Upon insurance approval, communicates approval to patient, collects financial fees due, schedules pre‑op consultation, advises patient of surgery date and schedules 1 week post‑op appointment
• Handle all appeals and denials in conjunction with patient's care
• Participate in patient education seminars or meet the doctor events with other members of practice staff, educating interested parties about the surgery program
• Prepare physical space for seminars/events
• Assist other staff members to deliver the highest quality of patient care which includes being a team player to execute not only your duties but those that are needed by the practice when necessary