Fellow & Resident Surgery Coordinator

Mycenters; Charlotte (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

Flagship Specialty in Charlotte, NC is seeking a Fellow & Resident Surgery Coordinator to manage patient flow and communications across referrals, clinics, and surgical scheduling.

The role supports fellows and residents, coordinating preoperative and postoperative care, insurance verifications, and timely patient communications to ensure seamless care throughout the surgical journey.

Responsibilities

• Serve as primary point of contact for patients, referring providers, hospitals, and the surgical team to maintain open channels of communication.
• Coordinate care for multiple Oral & Maxillofacial Surgery Fellows and one Resident, ensuring efficient patient flow across referral, consultation, insurance verification, and scheduling.
• Support the mission of the patient experience at Flagship Specialty by balancing clinic schedules, hospital obligations, trauma cases, and provider availability.
• Maintain continuity of patient care across multiple practice locations and hospital systems, and manage referrals for complex cases.
• Coordinate daily schedules of Fellows and Resident, ensuring appropriate coverage for scheduled procedures and emergencies.
• Monitor operating room schedules and adjust Fellow/Resident schedules for trauma cases and urgent add-ons with minimal disruption to appointments.
• Gather and interpret data from medical records to identify the need to modify care or treatment plans based on patient demographics and conditions.

Job description

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Fellow & Resident Surgery Coordinator

Full Time Charlotte, NC, US

Fellow & Resident Surgery Coordinator

The Fellow & Resident Surgery Coordinator serves as the primary point of contact for patients,

referring providers, hospitals, and the surgical team to maintain open channels of communication

throughout the patient's surgical journey. This role is responsible for coordinating care for multiple

Oral & Maxillofacial Surgery Fellows and one Resident, ensuring eicient patient flow from referral,

consultation, insurance verification, and surgery scheduling through postoperative care while

supporting the mission and vision of the patient experience at Flagship Specialty

This position requires exceptional organizational skills to balance clinic schedules, hospital

obligations, trauma cases, provider availability, and assistant surgeon assignments while

maintaining continuity of patient care across multiple practice locations and hospital systems.

Manages referral communication for complex cases to provide seamless and comprehensive

patient care coordination. Serves as primary point of contact for patients/families, physicians,

clinical sta, hospitals, fellows, residents, attending surgeons, and other healthcare professionals

to coordinate patient schedules, treatment programs, preoperative appointments, postoperative

care, and recommended services.

Coordinates the daily schedules of multiple Fellows and one Resident, balancing oice clinics,

obligations, and emergency patient needs.

Works closely with attending surgeons to coordinate Fellow assignments as assistant surgeons for

scheduled surgical procedures, ensuring appropriate provider coverage while maintaining eicient

clinic and hospital workflows.

Monitors hospital operating room schedules and proactively adjusts Fellow and Resident

schedules to accommodate trauma cases, urgent add-on procedures, inpatient consultations, and

emergency surgical needs with minimal disruption to existing patient appointments.

Gathers and interprets appropriate data from the medical record, patient, and family as evidenced

by documentation. Has the clinical knowledge required to identify the need to modify care and/or

treatment plans according to specific patient demographics such as age and pre-existing or current

health conditions.

Submits insurance pre-determinations, pre-certifications, authorizations, and appeals for major

surgery cases (including supporting documentation such as letters, radiographs, CBCT imaging,

photographs, models, and medical records). Responds to Estimate of Benefits and communicates

with patients throughout the insurance approval process.