FedRAMP Technical Account Manager — Enterprise Ops (Hybrid)

Knox Systems; Arlington (TX); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited PTO

401k Plan

Job summary

Knox seeks a Technical Account Manager I to own strategic customer relationships within our FedRAMP-authorized cloud. You will drive operational success post-implementation, coordinating with SRE, Security, Compliance, Engineering, and Customer Success to ensure regulatory adherence and platform adoption.

In this role you act as the primary customer advocate, manage escalations, and guide customers through best practices, incident response, and change management while aligning with Knox’s

Qualifications

• 3+ years total professional experience.
• 2+ years supporting FedRAMP, RMF, or federal authorization activities.
• Experience with FedRAMP, NIST RMF, and NIST SP 800-53 controls and continuous monitoring.

Responsibilities

• Own ongoing customer relationships post-implementation and production go-live.
• Serve as primary operational and strategic contact for accounts.
• Advise on operational best practices, process adherence, and platform adoption.

Skills

FedRAMP

RMF

Cloud operations

ISSO/ISSM

Stakeholder coordination

AWS/Azure/GCP

Education

Bachelor’s degree or equivalent relevant experience

Job description

Knox seeks a Technical Account Manager I to own strategic customer relationships within our FedRAMP-authorized cloud. You will drive operational success post-implementation, coordinating with SRE, Security, Compliance, Engineering, and Customer Success to ensure regulatory adherence and platform adoption.

In this role you act as the primary customer advocate, manage escalations, and guide customers through best practices, incident response, and change management while aligning with Knox’s