FEDERAL WORK STUDY – COMPUTER LAB ASSISTANT

City Colleges of Chicago; Chicago (IL); On-site; USD 15,000 - 25,000; Part time

Job summary

An established educational institution is seeking a Computer Lab Assistant to support students in navigating their academic resources. This role is part of the Federal Work Study Program, providing valuable work experience while helping students with inquiries related to computer lab operations and software applications. The ideal candidate will possess strong communication skills and a commitment to customer service, ensuring a welcoming environment for all users. Join a vibrant community that prioritizes student success and professional development, and make a positive impact while gaining essential skills for your future career.

Qualifications

• Applicants must be 16 years or older and enrolled in a minimum of 6 semester hours.
• Must maintain a minimum cumulative GPA of 2.0.

Responsibilities

• Assist visitors and students in the computer lab with inquiries and navigation.
• Maintain a professional demeanor and provide excellent customer service.

Skills

Microsoft Office

Customer Service

Time Management

Communication

Interpersonal Skills

Education

High School Diploma or GED

Minimum 6 semester hours enrollment

Job description

FEDERAL WORK STUDY – COMPUTER LAB ASSISTANT

HAROLD WASHINGTON COLLEGE -- OFFICE OF INFORMATION TECHNOLOGY DEPARTMENT

City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

The Federal Work Study Program (FWS) is a federally-funded financial aid program that provides subsidized part-time employment for eligible students to assist them with postsecondary financial needs. City Colleges of Chicago (CCC) complies with the Department of Education’s regulations regarding the FWS program and allows students to benefit from this opportunity.

PRIMARY OBJECTIVE

The FWS program encourages students to gain experience in their prospective fields by placing them in areas and departments aligned with their area of study whenever possible. Students are able to use their wages towards educational and living expenses. FWS jobs are available in areas such as academic departments, laboratories, libraries, administrative offices, student centers, and several off-campus locations.

ESSENTIAL DUTIES:

• Assist visitors who utilize computer lab 409 during operational hours.
• Assist students with general inquiries, printing, navigating CCC student portal, Brightspace, & Microsoft Office Applications.
• Possess general knowledge of Microsoft Office and navigating CCC portal features; training will be provided.
• Demonstrate excellent time management and work ethic.
• Exhibit strong communication and interpersonal skills.
• Maintain a professional demeanor and provide great customer service.
• Availability Monday-Friday from 9am-5pm is required.

QUALIFICATIONS:

Eligibility Requirements:

• Applicants must be 16 years or older, have work permit consent, and be eligible to work in the United States.
• Applicants must be actively attending one of the City Colleges of Chicago.
• Applicants must be enrolled in a minimum of 6 semester hours of pre-credit or credit classes.
• Applicants must be pursuing an approved educational credential, degree, or certificate.
• Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students).
• Applicants must be in “good standing” – no City Colleges of Chicago academic restrictions.
• Applicants must not be current full or part-time employees of the City Colleges of Chicago.
• All positions are “employment at-will.”

Minimum Qualifications:

• High School Diploma required or actively pursuing a GED at the City Colleges of Chicago.
• Must be enrolled in a minimum of 6 semester hours of pre-credit or credit classes.
• Must be part of the Students Financial Aid Program and approved for Federal Work Study.
• Must successfully pass CCC hiring process (including criminal background check & drug screening if “sensitive” responsibilities are in the job description).
• Promotes a positive role model and favorable public image as a City Colleges of Chicago representative.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.