Federal Team Lead, Operations & Privacy

PBG; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K Retirement Plan

Medical Plan options

Prescription benefit plan

Dental and Vision coverage

Employee Assistance Program

Short term / Long-term disability

Supplemental group life and AD&D

Spot Bonus Program

Paid Time Off

Job summary

PBG in Washington, DC area seeks experienced frontline leaders to supervise teams supporting our federal customer’s technical operations, records management, and related program-support activities. This role will manage work assignments, coaching, quality, security, and daily continuity in a high-volume, PII-sensitive environment.

Candidates must have a Bachelor’s degree or four years of management experience, plus at least six years of general office experience and proficiency with MS Office.

Qualifications

• Bachelor’s degree or four years of team management experience.
• Six years of general office experience.
• Four years of experience using MS Word, PowerPoint, Excel, SharePoint, Outlook and demonstrated customer-service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Strong oral and written communication skills.

Responsibilities

• Supervise assigned personnel and organize daily work to meet workload, schedule, quality, accuracy, and customer service requirements.
• Assign and rebalance tasks, monitor backlogs, validate completion, and elevate staffing or production risks.
• Provide hands-on coaching, onboarding support, refresher training, cross-training, and performance feedback.
• Conduct or support first-level quality reviews and ensure errors are corrected promptly and documented.
• Maintain accurate staffing, attendance, production, inventory, training, and issue-tracking records.
• Enforce Internal Controls, Privacy Act and PII requirements, standards of conduct, restricted-area policies, and secure-work practices.
• Coordinate with the Contract Program Support Manager and Deputy Program Support Manager on staffing, performance, employee relations, risks, and customer priorities.
• Support standard operating procedures and workflow updates, process improvement, special projects, surge responses, and authorized overtime.
• Communicate clearly with Government supervisors, contractor leadership, and team members.
• Participate in proposal oral presentations if required by the Government.

Skills

Team leadership

Staff supervision

Coaching & mentoring

Quality assurance

Customer service

Regulatory compliance

Education

Bachelor’s degree

Tools

Microsoft Word

PowerPoint

Excel

SharePoint

Outlook

Job description

PBG in Washington, DC area seeks experienced frontline leaders to supervise teams supporting our federal customer’s technical operations, records management, and related program-support activities. This role will manage work assignments, coaching, quality, security, and daily continuity in a high-volume, PII-sensitive environment.

Candidates must have a Bachelor’s degree or four years of management experience, plus at least six years of general office experience and proficiency with MS Office.