Contract Program Support Manager

PBG; Washington; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401K Retirement Plan

Medical Plan options

Prescription benefit plan

Dental and Vision coverage

Employee Assistance Program

Short term / Long-term disability

Life and AD&D options

Yearly Bonuses

Paid Time Off / Holidays

Career/Professional Development

Job summary

PBG’s McLean, VA office is seeking a senior program leader to direct contractor performance for the customer, serving as the principal contractor liaison with full authority over staffing, operations, quality, security, schedule and cost.

The Contract Program Support Manager will lead a large, multi-function workforce delivering administrative, records, fraud-support, training, and business-process activities, while ensuring compliance and strong customer responsiveness.

Qualifications

• Bachelor’s degree.
• PMP certification.
• Eight (8) years of progressive management experience in a production or office environment.
• Four (4) years managing a team comparable in size and scope to the Headquarters personnel assigned.
• Four (4) years of managing a seasonal or temporary workforce.
• Four (4) years of experience using Microsoft Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
• Knowledge and expertise in personnel management, with excellent oral and written communication skills.
• Advanced proficiency in Microsoft Office applications.
• Ability to prioritize workload for large teams and demonstrate excellent organizational skills.
• Ability to interpret and apply regulatory material.
• Ability to perform the duties of any Team Leader.
• Must be bondable if performing cashier closeout functions.
• Ability to work on-site in Washington, DC and sustain long-term availability.
• Ability to lift and transport up to 45 pounds.
• Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.

Responsibilities

• Serve as the primary contractor liaison, the Contracting Officer, and the Contracting Officer’s Representative.
• Exercise full authority to act on behalf of the contractor and provide full control over all contractor operations at the customer Headquarters.
• Lead a large, variable, multi-function workforce supporting program analysis, administrative services, records operations, fraud-related support, training, quality, and business process improvement.
• Direct staffing, recruiting, onboarding, succession planning, cross-training, and surge response to maintain uninterrupted service.
• Manage contract performance, deliverables, schedules, risks, issues, quality assurance, internal controls, security, and corrective actions.
• Establish and maintain governance, reporting, escalation, and communication processes across PBG, teammates, and Government stakeholders.
• Monitor productivity, accuracy, timeliness, staffing levels, customer service, training completion, and other performance indicators.
• Ensure compliance with the Privacy Act, Internal Controls, standards of conduct, security policies, standard operating procedures, and restricted areas requirements.
• Lead transition-in, transition-out, continuity, additional operational support, and authorized overtime planning.
• Prepare and present executive briefings, monthly status reports, management recommendations, and oral-presentation responses.

Skills

PMP certification

Eight years management experience

Team management

MS Word

MS PowerPoint

MS Excel

MS Outlook

Regulatory interpretation

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.

Location: Washington, DC

Clearance/Screening Requirements: Candidates must be U.S. Citizens, possess or be able to obtain the required SECRET security clearance, and successfully complete background investigation, and onboarding requirements.

Position Summary:

PBG’s McLean, VA office is seeking an experienced senior program leader to direct contractor performance for the customer. This position will serve as the principal contractor liaison, hold full authority to act on behalf of the contractor, and maintain full control over staffing, operations, quality, security, schedule, cost, and customer responsiveness. The Contract Program Support Manager will lead a large, variable, multi-function workforce supporting administrative, records, fraud-support, training, and business-process activities.

Key Responsibilities:

The Contract Program Support Manager shall be responsible for the following:

• Serve as the primary contractor and liaison, the Contracting Officer, and the Contracting Officer’s Representative.
• Exercise full authority to act on behalf of the contractor and provide full control over all contractor operations at the customer Headquarters.
• Lead a large, variable, multi-function workforce supporting program analysis, administrative services, records operations, fraud-related support, training, quality, and business process improvement.
• Direct staffing, recruiting, retention, onboarding, succession planning, cross-training, and surge response to maintain uninterrupted service.
• Manage contract performance, deliverables, schedules, risks, issues, quality assurance, internal controls, security, and corrective actions.
• Establish and maintain governance, reporting, escalation, and communication processes across PBG, teammates, and Government stakeholders.
• Monitor productivity, accuracy, timeliness, staffing levels, customer service, training completion, and other performance indicators.
• Ensure compliance with the Privacy Act, Internal Controls, standards of conduct, security policies, standard operating procedures, and restricted areas requirements.
• Lead transition-in, transition-out, continuity, additional operational support, and authorized overtime planning.
• Prepare and present executive briefings, monthly status reports, management recommendations, and oral-presentation responses.

Minimum Qualifications:

• Bachelor’s degree.
• Project Management Professional (PMP) certification.
• Eight (8) years of progressive management experience in a production or office environment.
• Four (4) years managing a team comparable in size and scope to the Headquarters personnel assigned.
• Four (4) years of managing a seasonal or temporary workforce.
• Four (4) years of experience using Microsoft Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
• Knowledge and expertise in personnel management, with excellent oral and written communication skills.
• Advanced proficiency in Microsoft Office applications.
• Ability to prioritize workload for large teams and demonstrate excellent organizational skills.
• Ability to interpret and apply regulatory material.
• Ability to perform the duties of any Team Leader.
• Must be bondable if performing cashier closeout functions.
• Ability to work on-site in Washington, DC and sustain long-term availability.
• Ability to lift and transport up to 45 pounds.
• Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.

Highly Valued Qualifications:

• Project Management Professional (PMP) or comparable program-management certification.
• Advanced degree in business, public administration, management, or a related discipline.
• Experience with fraud prevention, records management, PII-intensive services, and Service Contract Act-covered workforces.

#WHYPBG

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promoteteam workand inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

Benefits:

• 401K Retirement Plan
• Medical Plan options with significant financial investments from PBG
• Prescription benefit plan
• Dental and Vision coverage
• Employee Assistance Program
• Short term / Long-term disability
• Supplemental group life and AD&D options
• Yearly Bonuses
• Generous Paid Time Off / Paid Holidays
• Career/Professional Development Program
• Spot Bonus Program

Equal Employment Opportunity Statement:

PBG is an equal opportunity employer and makes all employment decisions based on job-related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non-discrimination in employment in every location in which the company operates

Disclaimer:

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.