Deputy Program Support Manager

PBG; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401K retirement plan

Medical plan options

Prescription plan

Dental and Vision coverage

Employee Assistance Program

Job summary

PBG’s Washington, DC area office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role supports the Contract Program Support Manager in directing day-to-day performance, staffing continuity, quality, reporting, security, and issue resolution across a large on-site workforce.

The Deputy Program Support Manager will maintain management continuity, coordinate multiple operational teams, and translate performance data and customer

Qualifications

• Bachelor’s degree required.
• 6+ years of progressive management in high-volume environment.
• 3+ years leading a team of similar size to HQ personnel.
• 3+ years managing seasonal or temporary workforce.
• Proficiency in Word, PowerPoint, Excel, Outlook.
• Ability to prepare reports and communications for internal/external use.
• Strong communication and personnel-management skills.
• Advanced MS Office proficiency and organization skills.
• Ability to maintain on-site Washington, DC operations and lift up to 45 lbs.
• Industry experience with federal programs is a plus.

Responsibilities

• Act for the Contract Program Support Manager when delegated or during absences.
• Coordinate daily operations across teams, offices, workstreams, and labor categories.
• Track staffing levels, vacancies, attendance, schedules, overtime, training, onboarding, and performance.
• Lead operational meetings, action-item tracking, and issue escalation.
• Monitor productivity, quality metrics, and customer service; implement improvements.
• Support preparation of management plans, reports, staffing forecasts, and risk registers.
• Coordinate with Team Leaders to balance workload and address performance concerns.
• Enforce Privacy Act, PII, internal controls and security requirements.
• Support recruiting, retention, succession planning, cross-training, knowledge transfer.
• Assist with transition, surge, and overtime planning.

Skills

Leadership

Staffing management

Communication

Project coordination

Regulatory knowledge

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.

Location: Washington, DC

Clearance/Screening Requirements: Candidates must be U.S. Citizens, possess or be able to obtain the required SECRET security clearance.

Position Summary

PBG’s McLean, VA office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role will support the Contract Program Support Manager in directing day-to-day performance, staffing continuity, quality, reporting, security, and issue resolution across a large on-site workforce. The Deputy Program Support Manager must be prepared to maintain management continuity, coordinate multiple operational teams, and convert performance data and customer priorities into timely actions.

Key Responsibilities

• Act for the Contract Program Support Manager when delegated or during absences and maintain continuity of management authority.
• Coordinate daily operations across teams, offices, workstreams, and labor categories.
• Track staffing levels, vacancies, attendance, schedules, overtime requests, training, onboarding, and employee performance.
• Lead operational meetings, action-item tracking, issue escalation, corrective actions, and follow-through.
• Monitor productivity, accuracy, timeliness, backlog, customer service, and quality metrics and recommend improvements.
• Support preparation of management plans, monthly reports, briefings, staffing forecasts, risk registers, and contract deliverables.
• Coordinate with Team Leaders to balance workload, maintain coverage, and address performance or conduct concerns.
• Enforce Privacy Act, PII, internal control, standards-of-conduct, physical-security, and information-security requirements.
• Support recruiting, retention, succession planning, cross-training, knowledge transfer, and replacement readiness.
• Assist with transition, surge, additional operational support, and authorized overtime planning.

Minimum Qualifications

• Bachelor’s degree.
• Six (6) years of progressive management experience in a high-volume production or office environment.
• Three (3) years managing a team comparable in size and scope to the Headquarters personnel assigned.
• Three (3) years of managing a seasonal or temporary workforce.
• Three (3) years of experience using Microsoft Word, PowerPoint, Excel, and Outlook.
• Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
• Knowledge and expertise in personnel management, with excellent oral and written communication skills.
• Advanced proficiency in Microsoft Office applications.
• Ability to prioritize workload for large teams and demonstrate excellent organizational skills.
• Ability to interpret and apply regulatory material.
• Ability to perform the duties of any Records Support Associate.
• Must be bondable if performing cashier closeout functions.
• Ability to work on-site in Washington, DC and sustain long-term availability.
• Ability to lift and transport up to 45 pounds.
• Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.

Highly Valued Qualifications

• Prior experience supporting the Department of State, identity services, records operations, fraud support, or high-volume citizen-service programs.
• PMP, Lean Six Sigma, quality, workforce management, or related certification.
• Advanced degree in management, public administration, business, or related discipline.
• Experience managing Service Contract Act-covered or multi-site federal workforces and rapid staffing fluctuations.

#WHYPBG

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promoteteam workand inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

Benefits

• 401K Retirement Plan
• Medical Plan options with significant financial investments from PBG
• Prescription benefit plan
• Dental and Vision coverage
• Employee Assistance ProgramShort term / Long-term disability
• Supplemental group life and AD&D options
• Yearly Bonuses
• Generous Paid Time Off / Paid Holidays
• Career/Professional Development Program
• Spot Bonus Program

Equal Employment Opportunity Statement

PBG is an equal opportunity employer and makes all employment decisions based on job‑related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non‑discrimination in employment in every location in which the company operates

Disclaimer

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.