Team Leader

PBG; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K Retirement Plan

Medical Plan options

Prescription benefit plan

Dental and Vision coverage

Employee Assistance Program

Short term / Long-term disability

Supplemental group life and AD&D

Spot Bonus Program

Paid Time Off

Job summary

PBG in Washington, DC area seeks experienced frontline leaders to supervise teams supporting our federal customer’s technical operations, records management, and related program-support activities. This role will manage work assignments, coaching, quality, security, and daily continuity in a high-volume, PII-sensitive environment.

Candidates must have a Bachelor’s degree or four years of management experience, plus at least six years of general office experience and proficiency with MS Office.

Qualifications

• Bachelor’s degree or four years of team management experience.
• Six years of general office experience.
• Four years of experience using MS Word, PowerPoint, Excel, SharePoint, Outlook and demonstrated customer-service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Strong oral and written communication skills.

Responsibilities

• Supervise assigned personnel and organize daily work to meet workload, schedule, quality, accuracy, and customer service requirements.
• Assign and rebalance tasks, monitor backlogs, validate completion, and elevate staffing or production risks.
• Provide hands-on coaching, onboarding support, refresher training, cross-training, and performance feedback.
• Conduct or support first-level quality reviews and ensure errors are corrected promptly and documented.
• Maintain accurate staffing, attendance, production, inventory, training, and issue-tracking records.
• Enforce Internal Controls, Privacy Act and PII requirements, standards of conduct, restricted-area policies, and secure-work practices.
• Coordinate with the Contract Program Support Manager and Deputy Program Support Manager on staffing, performance, employee relations, risks, and customer priorities.
• Support standard operating procedures and workflow updates, process improvement, special projects, surge responses, and authorized overtime.
• Communicate clearly with Government supervisors, contractor leadership, and team members.
• Participate in proposal oral presentations if required by the Government.

Skills

Team leadership

Staff supervision

Coaching & mentoring

Quality assurance

Customer service

Regulatory compliance

Education

Bachelor’s degree

Tools

Microsoft Word

PowerPoint

Excel

SharePoint

Outlook

Job description

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.

Location: Washington, DC

Clearance/Screening Requirements: Candidates must be U.S. Citizens, possess or be able to obtain the required SECRET security clearance.

Position Summary

PBG’s McLean, VA office is seeking experienced frontline leaders to supervise teams supporting our federal customer’s technical operations, records management, and related program-support activities. This role will be responsible for work assignments, employee coaching, quality, productivity, security, customer service, and daily continuity in a high-volume, personally identifiable information-sensitive environment.

Key Responsibilities

• Supervise assigned personnel and organize daily work to meet workload, schedule, quality, accuracy, and customer service requirements.
• Assign and rebalance tasks, monitor backlogs, validate completion, and elevate staffing or production risks.
• Provide hands-on coaching, onboarding support, refresher training, cross-training, and performance feedback.
• Conduct or support first-level quality reviews and ensure errors are corrected promptly and documented.
• Maintain accurate staffing, attendance, production, inventory, training, and issue-tracking records.
• Enforce Internal Controls, Privacy Act and PII requirements, standards of conduct, restricted-area policies, and secure-work practices.
• Coordinate with the Contract Program Support Manager and Deputy Program Support Manager on staffing, performance, employee relations, risks, and customer priorities.
• Support standard operating procedures and workflow updates, process improvement, special projects, surge responses, and authorized overtime.
• Communicate clearly with Government supervisors, contractor leadership, and team members.
• Participate in proposal oral presentations if required by the Government.

Minimum Qualifications

• Bachelor’s degree or four (4) years of experience managing teams.
• Six (6) years of general office experience.
• Four (4) years of experience using Microsoft Word, PowerPoint, Excel, SharePoint, Outlook, and demonstrated customer-service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Strong oral and written communication skills.
• Ability to prioritize workload for small teams and demonstrate good organizational skills.
• Ability to effectively and politely interact with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Ability to work on-site in Washington, DC and sustain long-term availability.
• Ability to lift and transport up to 45 pounds.
• Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.

Highly Valued Qualifications

• Prior experience with the Department of State, records management, scanning and imaging, data integrity, fraud support, or identity-related operations.
• Experience in high-volume, deadline-driven, and PII-sensitive environments.
• Supervisory, quality, records management, Lean Six Sigma, or related training or certification.
• Experience supporting workforce scheduling, production reporting, and continuous improvement.

WHYPBG

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promoteteam workand inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

Benefits

• 401K Retirement Plan
• Medical Plan options with significant financial investments from PBG
• Prescription benefit plan
• Dental and Vision coverage
• Employee Assistance Program
• Short term / Long-term disability
• Supplemental group life and AD&D options
• Yearly Bonuses
• Generous Paid Time Off / Paid Holidays
• Career/Professional Development Program
• Spot Bonus Program

Equal Employment Opportunity Statement

PBG is an equal opportunity employer and makes all employment decisions based on job-related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non-discrimination in employment in every location in which the company operates.

Disclaimer

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.