Senior Program Operations Lead

PBG; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401K retirement plan

Medical plan options

Prescription plan

Dental and Vision coverage

Employee Assistance Program

Job summary

PBG’s Washington, DC area office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role supports the Contract Program Support Manager in directing day-to-day performance, staffing continuity, quality, reporting, security, and issue resolution across a large on-site workforce.

The Deputy Program Support Manager will maintain management continuity, coordinate multiple operational teams, and translate performance data and customer

Qualifications

• Bachelor’s degree required.
• 6+ years of progressive management in high-volume environment.
• 3+ years leading a team of similar size to HQ personnel.
• 3+ years managing seasonal or temporary workforce.
• Proficiency in Word, PowerPoint, Excel, Outlook.
• Ability to prepare reports and communications for internal/external use.
• Strong communication and personnel-management skills.
• Advanced MS Office proficiency and organization skills.
• Ability to maintain on-site Washington, DC operations and lift up to 45 lbs.
• Industry experience with federal programs is a plus.

Responsibilities

• Act for the Contract Program Support Manager when delegated or during absences.
• Coordinate daily operations across teams, offices, workstreams, and labor categories.
• Track staffing levels, vacancies, attendance, schedules, overtime, training, onboarding, and performance.
• Lead operational meetings, action-item tracking, and issue escalation.
• Monitor productivity, quality metrics, and customer service; implement improvements.
• Support preparation of management plans, reports, staffing forecasts, and risk registers.
• Coordinate with Team Leaders to balance workload and address performance concerns.
• Enforce Privacy Act, PII, internal controls and security requirements.
• Support recruiting, retention, succession planning, cross-training, knowledge transfer.
• Assist with transition, surge, and overtime planning.

Skills

Leadership

Staffing management

Communication

Project coordination

Regulatory knowledge

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

PBG’s Washington, DC area office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role supports the Contract Program Support Manager in directing day-to-day performance, staffing continuity, quality, reporting, security, and issue resolution across a large on-site workforce.

The Deputy Program Support Manager will maintain management continuity, coordinate multiple operational teams, and translate performance data and customer