Federal Solutions Engineer - AI Telephony & Cloud

Zoom; Lincoln (NE); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a Federal Solutions Engineer in the United States to translate complex requirements into actionable product recommendations, design deployment plans, and drive proofs of concept for Federal clients. You will partner with Account Executives to craft outcome-driven workflows, leveraging Zoom's platform and related technologies.

The role demands 7+ years in pre-sales engineering for Federal environments, strong knowledge of Unified Communications, video, and voice, and familiarity

Qualifications

• 7+ years of experience as a Solution Engineer in pre-sales, with a strong command of product-related areas and the ability to clearly represent technical solutions, including Unified Communications, video, web conferencing, and voice.
• Knowledge of Software as a Service (SaaS) is an advantage.
• 7+ years of experience supporting technical sales in Federal Civilian Government or DoD environments is preferred (e.g., DHS, SEC, IRS, VA, DISA, U.S. Navy, U.S. Air Force, U.S. Army).
• Working knowledge of federal systems and networks, including FedRAMP, IL5, NIPRNet, and SIPRNet.
• Working knowledge of SAML/SSO, firewalls, routers, PBX, TDM, MPLS networks, reverse proxies, MCP, and related technologies.
• Strong competitive knowledge of the industry and related protocols, including AI, SIP, H.323, Microsoft Teams, firewall traversal, VoIP, CDNs, and more.
• Federal clearance preferred, but not required.
• Cybersecurity certifications a plus, including: CISSP, OSCP, CISM, CEH, and GSEC.

Responsibilities

• Providing product presentations and demonstrations, creating deployment designs and plans, implementing proofs of concept, and preparing responses to RFIs, RFQs, and RFPs.
• Maintaining advanced proficiency across video, phone, customer experience, artificial intelligence, APIs/SDKs, networking, PBX, desktop, and mobile technologies consistently.
• Serving as the trusted technical advisor, acting as the lead advocate for Federal clients during every stage of the sales cycle.
• Supporting Account Executives by proposing and designing solutions that address significant collaboration challenges faced by customers.
• Translating technical needs into product development suggestions while driving customer feature requests internally within Zoom.

Skills

Solution engineering

Federal Civilian Government experience

SaaS knowledge

DoD experience

Tools

FedRAMP

SAML/SSO

PBX

TDM

MPLS networks

Job description

Zoom is seeking a Federal Solutions Engineer in the United States to translate complex requirements into actionable product recommendations, design deployment plans, and drive proofs of concept for Federal clients. You will partner with Account Executives to craft outcome-driven workflows, leveraging Zoom's platform and related technologies.

The role demands 7+ years in pre-sales engineering for Federal environments, strong knowledge of Unified Communications, video, and voice, and familiarity