Federal Solutions Engineer - AI & Telephony Expert

Zoom; United States; Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a Federal Solutions Engineer to act as a trusted technical advisor for Federal clients, translating complex requirements into actionable product recommendations and designs. You will test customer environments, champion feature requests, and collaborate with Account Executives to address collaboration challenges with Zoom's platform and related technologies.

Ideal candidates have 7+ years in pre-sales solution engineering within Federal Civilian Government or DoD contexts, strong

Qualifications

• 7+ years of experience as a Solution Engineer in pre-sales, with a strong command of product-related areas and the ability to clearly represent technical solutions, including Unified Communications, video, web conferencing, and voice.
• Knowledge of Software as a Service (SaaS) is an advantage.
• 7+ years of experience supporting technical sales in Federal Civilian Government or DoD environments is preferred (e.g., DHS, SEC, IRS, VA, DISA, U.S. Navy, U.S. Air Force, U.S. Army).
• Working knowledge of federal systems and networks, including FedRAMP, IL5, NIPRNet, and SIPRNet.
• Working knowledge of SAML/SSO, firewalls, routers, PBX, TDM, MPLS networks, reverse proxies, MCP, and related technologies.
• Strong competitive knowledge of the industry and related protocols, including AI, SIP, H.323, Microsoft Teams, firewall traversal, VoIP, CDNs, and more.
• Federal clearance preferred, but not required.
• Cybersecurity certifications a plus, including: CISSP, OSCP, CISM, CEH, and GSEC.

Responsibilities

• Providing product presentations and demonstrations, creating deployment designs and plans, implementing proofs of concept, and preparing responses to RFIs, RFQs, and RFPs.
• Maintaining advanced proficiency across video, phone, customer experience, artificial intelligence, APIs/SDKs, networking, PBX, desktop, and mobile technologies consistently.
• Serving as the trusted technical advisor, acting as the lead advocate for Federal clients during every stage of the sales cycle.
• Supporting Account Executives by proposing and designing solutions that address significant collaboration challenges faced by customers.
• Translating technical needs into product development suggestions while driving customer feature requests internally within Zoom.

Skills

Solution engineering

Pre-sales experience

Unified Communications

Video conferencing

SaaS knowledge

Federal government experience

SAML/SSO

Networking technologies

AI familiarity

Tools

APIs/SDKs

Firewalls & Routers

PBX/TDM

Job description

Zoom is seeking a Federal Solutions Engineer to act as a trusted technical advisor for Federal clients, translating complex requirements into actionable product recommendations and designs. You will test customer environments, champion feature requests, and collaborate with Account Executives to address collaboration challenges with Zoom's platform and related technologies.

Ideal candidates have 7+ years in pre-sales solution engineering within Federal Civilian Government or DoD contexts, strong