Technical Service Delivery Director

General Dynamics Information Technology, Inc.; Falls Church (VA); On-site; USD 180,000 - 240,000; Full time

Job summary

General Dynamics Information Technology, Inc. in Falls Church is seeking a Technical Service Delivery Director to lead multi‑team cyber, cloud and IT modernization programs, ensuring on‑time delivery and client satisfaction.

You will drive KPIs, manage P&L, mentor staff, coordinate with senior customers, and align program plans with PMP, NIST and FedRAMP standards to achieve strategic growth. This role requires extensive leadership experience, active Secret clearance, US citizenship, and a track

Qualifications

• 15+ years of professional experience in service delivery
• Active Secret clearance and US citizenship required
• Experience supporting agencies: DOC, DOL, DOI, DOE

Responsibilities

• Supports multiple teams and provides technical program delivery guidance for contractual requirements
• Directs program activities to meet client objectives and coordinates with clients to align tasks with contracts
• Ensures quality of program products, services, and deliverables, including reviews and audits
• Leads modernization programs across cloud, data, cybersecurity, and infrastructure domains

Skills

Leadership

Program delivery

Cloud & IT modernization

Cybersecurity

DevSecOps

Communication

Stakeholder management

Education

Bachelor's degree

Tools

PMP

SAFe Agilist (SPC)

AWS

Azure

Multi-cloud

Job description

Advance your career while impacting our Federal Civilian government operations business area as a Technical Service Delivery Director at GDIT.

The Technical Service Delivery Director will work within a dynamic and growing portfolio of programs within GDIT’s Federal Civilian division, reporting to and working alongside the Vice President, Programs. Our environment is fast-paced with a world class team applying emerging technologies for critical customer challenges. You will lead program teams for successful execution, organic growth, and strong service delivery within the portfolio.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Technical Service Delivery Director, the work you’ll do at GDIT will be impactful to the missions of our Department of Commerce, Labor and Interior programs.

Strong technical skills in cloud, IT modernization, application development, and emerging technologies

• Supports multiple teams and provides technical program delivery guidance for the successful execution of contractual requirements
• Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluations
• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, solve problems, and execute in alignment with the Contract, PWS, PMP, QASP, etc.
• Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits
• Works directly with the portfolio Vice President to ensure programs are delivering on client objectives and maintaining high CPARs
• Coordinates and monitors sub-contractor activities and administers subcontractor deliverables
• Develops, reviews, and approves plans, schedules, consulting agreements and other program documents
• Prepares and provides various reports and technical reviews to senior management as requested
• Facilitates Innovation sessions for programs, customers and senior leaders
• Ensures compliance with relevant corporate and government policies and standards
• Acts as a mentor and coach in order to build and maintain high performing teams
• Demonstrated ability to lead high-value, high‑complexity programs with P&L responsibility (aligned to Program Execution Senior Director expectations)
• Proven experience establishing KPIs, dashboards, governance routines, and delivery performance mechanisms (from Program Execution frameworks)
• Experience leading modernization in multi-domain environments (cloud, data, cybersecurity, automation, DevSecOps)
• Ability to influence senior executives, shape growth strategy, and identify new business opportunities within existing customer portfolios
• Experience ensuring compliance with federal standards such as FedRAMP, FISMA, NIST 800-53, Zero Trust, or enterprise governance processes

WHAT YOU’LL NEED TO SUCCEED

Bring your cyber expertise and drive for innovation to GDIT. The Technical Service Delivery Director must have:

• Education: Bachelor's degree required
• Experience: 15+ years of professional experience, including at least 10 years of experience in service delivery excellence
• Technical skills: Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery (cloud, cyber, data, infrastructure, mission systems)
• Security clearance level: Must have an active Secret clearance in order to be considered
• US citizenship required
• Role requirements:

• Prior experience supporting the following agencies: DOC, DOL, DOI, DOE
• Experience leading programs with revenues $50M+ or managing multiple programs
• Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery (cloud, cyber, data, infrastructure, mission systems)

Certifications: Preferred, but not required

• PMP
• SAFe Agilist or SAFe Program Consultant (SPC)
• AWS, Azure, or multi-cloud certifications

ATTRIBUTES OF A SUCCESSFUL CANDIDATE:

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address them
• Technical acumen in cloud, IT modernization, application development and emerging technologies
• Demonstrated experience bringing innovative IT solutions and ideas to customer missions, resulting in effective program execution and organic growth
• Excellent written and verbal communication skills, with a strong attention to detail and problem solving skills
• Strong leadership, business acumen, people management and proactive customer service skills

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in cyber at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.