Federal IT Operations Manager — Multi-Site Delivery

ASM Research, An Accenture Federal Services Company; Boise (ID); On-site; USD 71,000 - 154,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an Operations Manager for DDLC Support to lead day-to-day delivery across multiple sites, ensuring services are on time and within budget.

You will plan, direct, and coordinate activities, manage cost, schedule, and quality, and oversee a dispersed workforce and subcontractors while driving continuous process improvement in line with federal contracting standards.

Qualifications

• Bachelor’s degree in Business, Information Technology, Operations Management, or a related field, or equivalent relevant experience.
• At least 8 years of recent, relevant experience planning, directing, coordinating, and managing IT or operations projects/programs of similar scope and complexity, including multi-site or worldwide delivery with a dispersed workforce.
• Demonstrated experience managing cost, schedule, and performance for Federal government contracts or large enterprise programs, including budgeting, forecasting, and reporting responsibilities.
• Proven experience managing subcontractors and vendor relationships, including contract compliance, delivery oversight, and issue resolution.
• Active PMI PMP or PgMP certification.
• Strong leadership, communication, and stakeholder management skills, with ability to coordinate across IT, logistics, security, and other functional areas to achieve operational outcomes.
• Candidates must possess a current secret security clearance and reside in the United States.

Responsibilities

• Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
• Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and SLAs.
• Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.
• Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
• Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
• Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks.
• Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.
• Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
• Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement.
• Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews.

Skills

Leadership

Communication

Stakeholder management

Education

Bachelor’s degree or equivalent

PMI PMP / PgMP certification

Job description

ASM Research, An Accenture Federal Services Company, seeks an Operations Manager for DDLC Support to lead day-to-day delivery across multiple sites, ensuring services are on time and within budget.

You will plan, direct, and coordinate activities, manage cost, schedule, and quality, and oversee a dispersed workforce and subcontractors while driving continuous process improvement in line with federal contracting standards.