Federal IT Operations Consultant – Remote & Onsite

Graphik Dimensions; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Flexible PTO

Volunteer Time Off

Sabbatical

Parental leave

Referral bonus

Pet insurance

Office snacks & lunches at Reston HQ

Virtual company events

Job summary

ScienceLogic is seeking a Professional Services Consultant to serve as a primary technical interface and SME for customers using the ScienceLogic product suite. The role blends hands-on implementation with consultative guidance across remote and onsite engagements.

The candidate will partner with customer teams, resolve complex issues, and deliver a superior customer experience while managing multiple priorities and maintaining thorough documentation.

Qualifications

• U.S. citizenship and at least six years of experience supporting Federal customers.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands‑on Linux experience.
• At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms.
• At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration.
• Experience with MySQL databases and scripting or automation using technologies such as PowerShell, Bash/Linux scripting, Python, or PHP.
• Knowledge of enterprise integration technologies, including WMI and XML/SOAP.
• Strong troubleshooting, customer‑facing, written, and verbal communication skills, with the ability to work independently and collaboratively.

Responsibilities

• Serve as a trusted technical consultant and subject matter expert, providing guidance on the ScienceLogic product suite.
• Lead hands‑on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction.
• Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs.
• Independently manage competing customer priorities, commitments, and project timelines while collaborating effectively with internal teams.
• Create and maintain accurate project and technical documentation, including ticket activity and knowledge‑base content.
• Support customer IT, security, Authority to Operate (ATO), audit, and change‑management processes while following Professional Services standards and best practices.
• Deliver high‑quality consulting services remotely and onsite as customer engagements require, with a consistent focus on professionalism and customer satisfaction.

Skills

Customer communication

Troubleshooting

Independent work

Linux administration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

SNMP

MySQL

PowerShell

Bash

Python

XML/SOAP

WMI

Job description

ScienceLogic is seeking a Professional Services Consultant to serve as a primary technical interface and SME for customers using the ScienceLogic product suite. The role blends hands-on implementation with consultative guidance across remote and onsite engagements.

The candidate will partner with customer teams, resolve complex issues, and deliver a superior customer experience while managing multiple priorities and maintaining thorough documentation.