Senior IT Operations Consultant – Public Sector (TS/SCI)

Graphik Dimensions; Reston (VA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with employer match

Flexible Paid Time Off

Volunteer Time Off

5-year Service Milestone Sabbatical

Paid parental leave

Referral bonus program

Pet insurance

Reston HQ office with catering lunch

Regular virtual company events

Job summary

ScienceLogic, headquartered in the DMV area, seeks a TS/SCI Cleared Professional Services Consultant to serve as the primary onsite technical interface for the ScienceLogic product line. Join a fast-paced, collaborative team and work with customers across disciplines.

You will lead installation, configuration, integration, and troubleshooting, partnering with customer teams and advocating for issues and future needs while following best practices.

Qualifications

• 10+ years supporting Federal customers.
• Active TS/SCI clearance with CI Poly.
• 7+ years with enterprise infrastructure monitoring, network management, or application performance platforms.
• 5+ years of hands-on Linux administration/support experience.
• Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments.
• Experience implementing and troubleshooting enterprise monitoring/network management solutions.
• Hands-on experience with SNMP, MIBs, traps and Syslog.
• Experience with MySQL and scripting (PowerShell, Python, Bash or similar).
• Strong customer-facing, troubleshooting and consultative skills.
• Ability to work independently, lead customer engagements and manage competing priorities.
• Bachelor's degree in Computer Science, Engineering or related field.

Responsibilities

• Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
• Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
• Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
• Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
• Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.

Skills

Federal experience

TS/SCI clearance

Enterprise monitoring

Linux administration

Windows environments

SNMP/MIBs/Syslog

MySQL & scripting

Customer-facing

Independent leadership

Bachelor’s degree in CS/Engineering

Education

Bachelor’s degree in Computer Science, Engineering or related field

Tools

ScienceLogic/EM7

SolarWinds

NetCool/Tivoli

Nagios

HP OpenView

REST integrations

WMI

XML/SOAP

Linux scripting

ServiceNow

PagerDuty

PHP

Python

Job description

ScienceLogic, headquartered in the DMV area, seeks a TS/SCI Cleared Professional Services Consultant to serve as the primary onsite technical interface for the ScienceLogic product line. Join a fast-paced, collaborative team and work with customers across disciplines.

You will lead installation, configuration, integration, and troubleshooting, partnering with customer teams and advocating for issues and future needs while following best practices.