Consultant, Professional Services

ScienceLogic; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Comprehensive medical, dental and VIs

401(k) plan with employer match

Flexible Paid Time Off

Volunteer Time Off

Sabbatical after 5 years

Paid parental leave

Employee referral bonus

Pet insurance

HQ in Reston with onsite perks

Job summary

ScienceLogic is seeking a Professional Services Consultant to be the primary technical interface for customers using ScienceLogic products. The role blends hands-on implementation with consultative guidance, partnering with customer stakeholders to translate requirements into reliable solutions.

You will lead installation, configuration, and integration while driving issue resolution and delivering a strong customer experience across remote and onsite engagements.

Qualifications

• U.S. citizenship and 6+ years supporting Federal customers.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Strong enterprise infrastructure administration across Windows and Unix/Linux, incl. 2+ years Linux.
• 4+ years supporting or implementing enterprise monitoring or APM like ScienceLogic/EM7, SolarWinds, Tivoli, Nagios.
• 2+ years SNMP experience with MIBs, traps, or Syslog.
• MySQL databases and scripting in PowerShell, Bash, Python, or PHP.
• Knowledge of integration tech including WMI and XML/SOAP.
• Strong troubleshooting and customer-facing communication; ability to work independently.

Responsibilities

• Serve as trusted technical consultant and SME for ScienceLogic product suite.
• Lead hands-on installation, configuration, implementation, integration, and troubleshooting.
• Partner with customer teams to understand needs and provide clear technical direction.
• Act as internal advocate by driving problem resolution and collecting feedback.
• Independently manage competing priorities and project timelines with internal teams.
• Create and maintain accurate project and technical documentation.
• Support customer IT, security, ATO, audit, and change-management processes.
• Deliver high-quality consulting remotely and onsite as engagements require.

Skills

Customer facing

Troubleshooting

Documentation

Independent work

Communication

Education

Bachelor’s degree in CS/Engineering/related

Tools

SNMP

MySQL

PowerShell

Bash/Linux scripting

Python

PHP

WMI/XML-SOAP

Job description

About ScienceLogic…

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.
We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.

What we’re looking for…

ScienceLogic is seeking a Professional Services Consultant to serve as a primary technical interface and subject matter expert for customers using the ScienceLogic product suite. This role combines hands‑on implementation expertise with consultative guidance. The consultant partners with customer technical and management stakeholders to understand needs, translate requirements into reliable solutions, resolve complex issues, and deliver a strong customer experience across remote and onsite engagements.

What you’ll be doing…

• Serve as a trusted technical consultant and subject matter expert, providing guidance on the ScienceLogic product suite.

• Lead hands‑on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions.

• Partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction.

• Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs.

• Independently manage competing customer priorities, commitments, and project timelines while collaborating effectively with internal teams.

• Create and maintain accurate project and technical documentation, including ticket activity and knowledge-base content.

• Support customer IT, security, Authority to Operate (ATO), audit, and change‑management processes while following Professional Services standards and best practices.

• Deliver high-quality consulting services remotely and onsite as customer engagements require, with a consistent focus on professionalism and customer satisfaction.

Qualities you possess…

• U.S. citizenship and at least six years of experience supporting Federal customers.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

• Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands‑on Linux experience.

• At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms.

• At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration.

• Experience with MySQL databases and scripting or automation using technologies such as PowerShell, Bash/Linux scripting, Python, or PHP.

• Knowledge of enterprise integration technologies, including WMI and XML/SOAP.

• Strong troubleshooting, customer‑facing, written, and verbal communication skills, with the ability to work independently and collaboratively.

As a plus, you have...

• Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms.

• An active Secret or Top Secret security clearance.

Benefits & Perks

• Comprehensive medical, dental and vision plans.

• 401(k) plan with employer match.

• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.

• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.

• 5-year Service Milestone Sabbatical.

• Paid parental leave.

• Generous employee referral bonus program.

• Pet insurance.

• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.

• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.

• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemera world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com