Consultant, Professional Services

Graphik Dimensions; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Flexible PTO

Volunteer Time Off

Sabbatical

Parental leave

Referral bonus

Pet insurance

Office snacks & lunches at Reston HQ

Virtual company events

Job summary

ScienceLogic is seeking a Professional Services Consultant to serve as a primary technical interface and SME for customers using the ScienceLogic product suite. The role blends hands-on implementation with consultative guidance across remote and onsite engagements.

The candidate will partner with customer teams, resolve complex issues, and deliver a superior customer experience while managing multiple priorities and maintaining thorough documentation.

Qualifications

• U.S. citizenship and at least six years of experience supporting Federal customers.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands‑on Linux experience.
• At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms.
• At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration.
• Experience with MySQL databases and scripting or automation using technologies such as PowerShell, Bash/Linux scripting, Python, or PHP.
• Knowledge of enterprise integration technologies, including WMI and XML/SOAP.
• Strong troubleshooting, customer‑facing, written, and verbal communication skills, with the ability to work independently and collaboratively.

Responsibilities

• Serve as a trusted technical consultant and subject matter expert, providing guidance on the ScienceLogic product suite.
• Lead hands‑on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction.
• Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs.
• Independently manage competing customer priorities, commitments, and project timelines while collaborating effectively with internal teams.
• Create and maintain accurate project and technical documentation, including ticket activity and knowledge‑base content.
• Support customer IT, security, Authority to Operate (ATO), audit, and change‑management processes while following Professional Services standards and best practices.
• Deliver high‑quality consulting services remotely and onsite as customer engagements require, with a consistent focus on professionalism and customer satisfaction.

Skills

Customer communication

Troubleshooting

Independent work

Linux administration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

SNMP

MySQL

PowerShell

Bash

Python

XML/SOAP

WMI

Job description

About ScienceLogic…

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.

We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.

What We’re Looking For…

ScienceLogic is seeking a Professional Services Consultant to serve as a primary technical interface and subject matter expert for customers using the ScienceLogic product suite. This role combines hands-on implementation expertise with consultative guidance. The consultant partners with customer technical and management stakeholders to understand needs, translate requirements into reliable solutions, resolve complex issues, and deliver a strong customer experience across remote and onsite engagements.

What You’ll Be Doing…

• Serve as a trusted technical consultant and subject matter expert, providing guidance on the ScienceLogic product suite.
• Lead hands‑on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions.
• Partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction.
• Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs.
• Independently manage competing customer priorities, commitments, and project timelines while collaborating effectively with internal teams.
• Create and maintain accurate project and technical documentation, including ticket activity and knowledge‑base content.
• Support customer IT, security, Authority to Operate (ATO), audit, and change‑management processes while following Professional Services standards and best practices.
• Deliver high‑quality consulting services remotely and onsite as customer engagements require, with a consistent focus on professionalism and customer satisfaction.

Qualities you possess…

• U.S. citizenship and at least six years of experience supporting Federal customers.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands‑on Linux experience.
• At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms.
• At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration.
• Experience with MySQL databases and scripting or automation using technologies such as PowerShell, Bash/Linux scripting, Python, or PHP.
• Knowledge of enterprise integration technologies, including WMI and XML/SOAP.
• Strong troubleshooting, customer‑facing, written, and verbal communication skills, with the ability to work independently and collaboratively.

As a plus, you have…

• Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms.
• An active Secret or Top Secret security clearance.

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re‑energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well‑stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company‑wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemer ... world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com