Senior Federal IT Services Consultant (TS/SCI)

ScienceLogic; United States; Sur place; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) with match

Flexible Paid Time Off

Volunteer Time Off

Sabbatical after 5 years

Parental leave

Referral bonus program

Pet insurance

HQ Office in Reston Town Center

Résumé du poste

ScienceLogic is seeking a TS/SCI Cleared Professional Services Consultant to serve as the primary onsite technical interface to a Federal Public Sector customer. You will lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.

The role requires deep enterprise monitoring experience, strong Linux/Windows know‑how, and exceptional customer-facing communication. DMV area travel may be required.

Qualifications

• 10+ years supporting Federal customers.
• Active TS/SCI clearance with CI Poly.
• 7+ years with enterprise infrastructure monitoring
• 5+ years hands-on Linux administration
• Strong enterprise infrastructure knowledge across Linux/Unix and Windows
• Experience implementing and troubleshooting enterprise monitoring/network management solutions
• Hands-on experience with SNMP, MIBs, traps and Syslog
• Experience with REST/integrations, WMI, XML/SOAP and Linux scripting
• Strong customer-facing, troubleshooting, communication and consultative skills
• Bachelor's degree in Computer Science, Engineering or related field

Responsabilités

• Lead onsite technical consultant engagement for a ScienceLogic Public Sector customer.
• Install, configure, integrate, and troubleshoot ScienceLogic solutions.
• Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
• Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
• Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
• Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.

Connaissances

TS/SCI clearance

Federal customer support

Linux administration

Enterprise monitoring

Python scripting

PowerShell scripting

Automation

Customer-facing

Project coordination

CS/Engineering degree

Formation

Bachelor's degree in Computer Science or related field

Outils

Linux/Unix

Windows

SNMP/MIBs/Syslog

MySQL

REST/XML/SOAP

ServiceNow

SolarWinds/EMS/NMS

Description du poste

ScienceLogic is seeking a TS/SCI Cleared Professional Services Consultant to serve as the primary onsite technical interface to a Federal Public Sector customer. You will lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.

The role requires deep enterprise monitoring experience, strong Linux/Windows know‑how, and exceptional customer-facing communication. DMV area travel may be required.