Federal IT Documentation Specialist

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Technical Writer to develop, edit, and maintain clear, user-focused documentation for enterprise IT operations, ITSM delivery, and mission-critical systems in a federally regulated environment.

You will collaborate with engineers, analysts, ITIL specialists, and DevOps teams to translate complex information into accessible content, ensuring governance and accessibility across the documentation lifecycle.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 0-3 years of progressively responsible technical writing experience.
• Ability to communicate complex information clearly for varied audiences.
• Experience with documentation tools such as word processing and publishing tools.
• Strong writing, editing, proofreading, and version control skills.
• Ability to work independently and with cross-functional teams.
• Active or obtainable SECRET clearance and U.S. citizenship, with limited travel.

Responsibilities

• Translate complex technical and security information into clear user guides and reference materials.
• Gather, analyze, and validate information from engineers, analysts, and ITSM leaders.
• Apply structured writing and style guides to create cohesive content.
• Produce documentation in multiple formats including web help, PDFs, and training materials.
• Apply plain-language and accessibility standards to improve clarity and compliance.
• Coordinate reviews, track comments, and maintain change history.
• Collaborate with agile and DevOps teams to update docs with frequent releases.
• Support documentation for enterprise IT services such as cloud platforms and cybersecurity.
• Align documentation with ITIL practices and governance.

Skills

Clear writing

Attention to detail

Independent work

Cross-functional liaison

Education

Bachelor's degree in English, Technical Writing, Communications, IT, or related field

Tools

Word processing

PDF tools

Help authoring tools

Job description

ASM Research, An Accenture Federal Services Company, seeks a Technical Writer to develop, edit, and maintain clear, user-focused documentation for enterprise IT operations, ITSM delivery, and mission-critical systems in a federally regulated environment.

You will collaborate with engineers, analysts, ITIL specialists, and DevOps teams to translate complex information into accessible content, ensuring governance and accessibility across the documentation lifecycle.