Federal IT Documentation Specialist

ASM Research, An Accenture Federal Services Company; Springfield (IL); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Technical Writer to develop, edit, and maintain clear documentation for enterprise IT operations and ITSM delivery within a federally regulated environment.

The role collaborates with engineers, ITSM leaders, and ITIL practitioners to translate complex security-related information into accessible content. A SECRET clearance and U.S. citizenship are required, with limited travel.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 0-3 years of progressively responsible experience in technical writing, documentation, or related communication roles.
• Ability to understand and communicate complex technical information clearly and concisely for varied audiences.
• Training or practical experience with documentation tools (word processing, PDF, and help-authoring/publishing tools).
• Strong writing, editing, and proofreading skills with attention to detail and version control.
• Ability to work independently and with cross-functional teams in a fast-paced IT environment.
• Active or obtainable SECRET clearance and U.S. citizenship, with less than 10% travel.

Responsibilities

• Translate complex technical information into clear user guides, SOPs, workflows, and reference materials.
• Gather, analyze, and validate information from engineers and ITSM leaders; review specifications and workflows.
• Apply structured writing principles and templates to create cohesive content across manuals and online help.
• Produce content in formats including web-based help, printable documentation, and training materials.
• Apply plain-language principles and federal documentation guidelines for clarity and compliance.
• Coordinate review cycles and maintain version control for auditable change history.
• Collaborate with agile and DevOps teams to update documentation with frequent releases.
• Support documentation needs for enterprise IT services, including cloud and cybersecurity.

Skills

Clear communication

Technical writing

Editing

Attention to detail

Education

Bachelor’s degree in English, Technical Writing, Communications, IT, or related field

Tools

Word processing

PDF tools

Help-authoring tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Technical Writer to develop, edit, and maintain clear documentation for enterprise IT operations and ITSM delivery within a federally regulated environment.

The role collaborates with engineers, ITSM leaders, and ITIL practitioners to translate complex security-related information into accessible content. A SECRET clearance and U.S. citizenship are required, with limited travel.