Federal IT Business Analyst & Content Strategist

CGS Federal (Contact Government Services); Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS Federal (Contact Government Services) is seeking a seasoned Business Analyst to join the Information Technology department. You will partner with internal business owners and external partners to understand new opportunities and define functional requirements.

Responsibilities include documenting business requirements, creating operations concepts, and developing content across Microsoft and Atlassian tools to support government projects and service improvements.

Qualifications

• US Citizenship required.
• Bachelor's Degree in Computer Science or Engineering.
• 7+ years of experience in business or systems analysis.
• Experience with phase-based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to translate technical concepts for non-technical users.
• Ability to work in team and independently.
• Excellent interpersonal and communication skills.

Responsibilities

• Document and analyze business and functional requirements for translation into process maps and system requirements.
• Develop documentation including system diagrams, operations concepts, and monthly status reports.
• Create briefings and communications materials for customers, management, and executives.
• Identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Gather information from subject matter experts to develop procedures and technical specifications.
• Develop understanding of Microsoft and Atlassian products (Teams, SharePoint, Visio, Jira, Confluence) to translate product information into clear content.
• Research, outline, and edit content with input from team members to meet project requirements.
• Develop content in various media for maximum usability with a cohesive voice.

Skills

Strong communication

Team collaboration

Analytical thinking

Attention to detail

Stakeholder management

Presentation skills

Clear technical communication

Education

Bachelor's Degree (Computer Science or Engineering)

Tools

Jira

Confluence

Teams

SharePoint

Visio

Job description

CGS Federal (Contact Government Services) is seeking a seasoned Business Analyst to join the Information Technology department. You will partner with internal business owners and external partners to understand new opportunities and define functional requirements.

Responsibilities include documenting business requirements, creating operations concepts, and developing content across Microsoft and Atlassian tools to support government projects and service improvements.