Federal IT Business Analyst & Content Strategist

CGS Federal (Contact Government Services)

Baltimore (MD)

On-site

USD 90,000 - 120,000

Full time

4 days ago
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Benefits offered by this job

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account
Paid Time Off and Holidays

Job summary

CGS Federal (Contact Government Services) is seeking a seasoned Business Analyst to join the Information Technology department. You will partner with internal business owners and external partners to understand new opportunities and define functional requirements.

Responsibilities include documenting business requirements, creating operations concepts, and developing content across Microsoft and Atlassian tools to support government projects and service improvements.

Qualifications

  • US Citizenship required.
  • Bachelor's Degree in Computer Science or Engineering.
  • 7+ years of experience in business or systems analysis.
  • Experience with phase-based and Agile delivery methods.
  • Experience with Jira or other Agile tools.
  • Ability to translate technical concepts for non-technical users.
  • Ability to work in team and independently.
  • Excellent interpersonal and communication skills.

Responsibilities

  • Document and analyze business and functional requirements for translation into process maps and system requirements.
  • Develop documentation including system diagrams, operations concepts, and monthly status reports.
  • Create briefings and communications materials for customers, management, and executives.
  • Identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
  • Gather information from subject matter experts to develop procedures and technical specifications.
  • Develop understanding of Microsoft and Atlassian products (Teams, SharePoint, Visio, Jira, Confluence) to translate product information into clear content.
  • Research, outline, and edit content with input from team members to meet project requirements.
  • Develop content in various media for maximum usability with a cohesive voice.

Skills

Strong communication
Team collaboration
Analytical thinking
Attention to detail
Stakeholder management
Presentation skills
Clear technical communication

Education

Bachelor's Degree (Computer Science or Engineering)

Tools

Jira
Confluence
Teams
SharePoint
Visio

Job description

CGS Federal (Contact Government Services) is seeking a seasoned Business Analyst to join the Information Technology department. You will partner with internal business owners and external partners to understand new opportunities and define functional requirements.

Responsibilities include documenting business requirements, creating operations concepts, and developing content across Microsoft and Atlassian tools to support government projects and service improvements.

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