Federal Finance Operations Program Lead - Customer Service

The-Rehancement-Group,-Inc.-; Washington (District of Columbia); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Robust benefits program

Advancement opportunities

Job summary

The Rehancement Group, Inc. seeks a Customer Service Program Team Lead to oversee daily delivery of DHS ICE financial customer operations support at the ICE headquarters in Washington, DC.

This Key Personnel role coordinates financial reporting, customer activities, and technical work with the PM and government stakeholders. Availability includes in-person work with possible travel to designated sites; remote work is not guaranteed.

Qualifications

• Bachelor's degree in accounting, finance, business administration, information management, IT, or computer sciences.
• At least three years managing multi-project contracts or operations.
• At least three years federal accounting/financial management experience.
• PM certification (PMP, FAC P/PM Level I, or equivalent).
• Experience leading federal sector projects and project management.
• Demonstrated communication with senior management.
• Proficiency in MS Outlook, Project, PowerPoint, Word, and Excel.
• U.S. citizenship and fluent English (written and spoken).
• Ability to obtain ICE fitness approval and background check.

Responsibilities

• Coordinate daily work across assigned work streams and customer support.
• Track plans, schedules, risks, priorities, and action items; inform PM and stakeholders.
• Support financial calculations, anomaly research, and fiscal year-end activities.
• Coordinate quality reviews, process documentation, training, and approved system changes.
• Present clear status updates and analyses to senior management and customer representatives.

Skills

Project management

Federal accounting/financial mgmt

Communication (oral & written)

MS Office proficiency

U.S. citizenship

Security clearance eligibility

Education

Bachelor's degree (accounting/finance/IT/related)

Tools

Microsoft Outlook

Microsoft Project

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

The Rehancement Group, Inc. seeks a Customer Service Program Team Lead to oversee daily delivery of DHS ICE financial customer operations support at the ICE headquarters in Washington, DC.

This Key Personnel role coordinates financial reporting, customer activities, and technical work with the PM and government stakeholders. Availability includes in-person work with possible travel to designated sites; remote work is not guaranteed.