Customer Service Program Team Lead - DHS ICE

The Rehancement Group; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Robust benefits program

Job summary

The Rehancement Group is seeking a Customer Service Program Team Lead to oversee daytime delivery of DHS ICE financial customer operations support at the ICE Office of Financial Management in Washington, DC. Remote work requires prior government approval and is not guaranteed.

Travel to designated sites may be required. Responsibilities include coordinating daily work across streams, managing financial reporting, tracking plans and risks, supporting fiscal year checks, coordinating quality

Qualifications

• Bachelor's degree in accounting, finance, business administration, information management, IT or computer sciences.
• At least three years of project/contract operations management experience.
• At least three years of federal accounting or federal financial management experience.
• PM certification such as PMP or equivalent.
• Experience leading federal sector projects and strong communication with senior management.
• U.S. citizenship and fluent written and spoken English.

Responsibilities

• Coordinate daily work across streams and recurring financial reporting.
• Track plans, schedules, risks, priorities and action items; inform PM and stakeholders.
• Support financial calculations, anomaly research, annual agreements and fiscal year-end activities.
• Coordinate quality reviews, process documentation, training and approved system changes.
• Present clear status updates and analyses to senior management and customer representatives.

Skills

Project management

Federal experience

Communication

Education

Bachelor's degree in accounting, finance, business administration, information management, IT or computer sciences

Tools

Microsoft Outlook

Microsoft Project

PowerPoint

Word

Excel

Job description

Position Overview:

TRG is seeking a Customer Service Program Team Lead to lead day‑time delivery of anticipated DHS ICE financial customer operations support.

This Key Personnel role coordinates financial reporting, customer activities and technical work with the PM and government stakeholders.

Location: ICE Office of Financial Management headquarters, Washington, DC. Remote work requires prior government approval; this is not a guaranteed remote position. Travel: As‑needed support may include Dallas, TX, Williston, VT, or other government‑designated sites. Opportunity: Anticipated contract support position; employment is contingent on contract award, final staffing assignment and required government approvals.

Key Personnel: Yes

Key Responsibilities:

• Coordinate daily work, recurring financial reporting and customer support across assigned work streams.
• Track plans, schedules, risks, priorities and action items; keep the PM and stakeholders informed.
• Support financial calculations, anomaly research, annual agreements and fiscal year‑end activities.
• Coordinate quality reviews, process documentation, training and approved system changes.
• Present clear status updates and analyses to senior management and customer representatives.

Availability Requirement:

• Be available in person and by telephone from 8:30 a.m. to 5:00 p.m. Eastern and by email from 7:00 a.m. to 6:00 p.m. Eastern, Monday–Friday, excluding designated federal holidays. Respond within one hour to notifications requesting discussion or problem resolution.
• Current employees and contingent hires may be proposed. Key Personnel must confirm availability and support signed proposal documentation.

Required Qualifications

• Bachelor's degree in accounting, finance, business administration, information management, IT or computer sciences.
• At least three years of related experience overseeing and managing project/contract operations involving multiple projects, tasks or personnel.
• At least three years of professional experience in federal accounting or federal financial management.
• Professional project management certification, such as PMP, FAC P/PM Level I or equivalent.
• Experience leading comparable federal sector projects and demonstrated project management experience.
• Demonstrated oral and written communication experience with the highest levels of management.
• Technical proficiency in Microsoft Outlook, Project, PowerPoint, Word and Excel.
• U.S. citizenship and fluent written and spoken English.
• Ability to obtain and maintain required ICE fitness approval, background investigation and access credentials. An active security clearance does not replace ICE approval.
• Current residence in the United States or its territories and residence there for at least three of the previous five years, unless an ICE‑approved exception applies.
• Complete required security and applicable privacy training, sign required nondisclosure agreements and protect sensitive government information.

Preferred Qualifications:

• TRG preference: Current ICE/DHS fitness approval or an active federal security clearance, including Secret. These are preferences, not prerequisites.

The Rehancement Group, Inc. provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dawn Newton, HR and Talent Acquisition Manager at [e-mail].