Federal DevOps CSM: Value Realization & Adoption

Sonatype; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Sonatype is seeking a Federal Customer Success Manager to serve as the strategic post-sales advisor for U.S. government customers, accelerating adoption, retention, and value realization across the software delivery lifecycle.

You will manage a government-focused portfolio, drive proactive guidance, track health signals, and partner with Sales, Product, Engineering, and Services to ensure outcomes and growth while applying GenAI to improve decisions.

Qualifications

• 4–6 years of experience in Federal Customer Success or similar customer-facing roles in direct support of US government customers.
• Experience working with civilian agencies, DoD, or Intelligence Community customers.
• Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators.
• Strong customer-facing communication skills to educate, influence, and lead structured conversations at tactical, operational, and strategic levels.

Responsibilities

• Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
• Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
• Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
• Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions with internal teams.
• Bring strong product and domain credibility to guide best practices and prevent pitfalls while staying focused on outcomes and value realization.

Skills

Federal CS experience

Post-sales management

Government experience

Stakeholder management

GenAI literacy

Job description

Sonatype is seeking a Federal Customer Success Manager to serve as the strategic post-sales advisor for U.S. government customers, accelerating adoption, retention, and value realization across the software delivery lifecycle.

You will manage a government-focused portfolio, drive proactive guidance, track health signals, and partner with Sales, Product, Engineering, and Services to ensure outcomes and growth while applying GenAI to improve decisions.