Federal DevOps CSM | AI-Driven Value Realization

Sonatype; Las Vegas (NV); On-site; USD 110,000 - 150,000; Full time

Job summary

Sonatype is seeking a Federal Customer Success Manager to guide post-sale government accounts, driving adoption, retention, and growth across agencies.

You will partner with Sales, Product, Engineering, and Marketing to ensure measurable value and secure long-term advocacy, while using GenAI to enhance analysis and planning.

Applicants should have 4–6 years in federal roles and the ability to navigate complex agency environments.

Qualifications

• Experience in Federal Customer Success or similar roles.
• Ability to educate and influence stakeholders at multiple levels.
• Strong communication and leadership for proactive engagement.
• Understanding of software development lifecycles and security.
• Experience with DoD/Intelligence Community a plus.

Responsibilities

• Lead structured, proactive engagements with federal customers to accelerate time-to-value.
• Prioritize adoption, retention, and growth through health signals and milestones.
• Collaborate with Sales, Product, Engineering, and Marketing to drive outcomes.
• Identify risks early and coordinate mitigation with internal teams.
• Drive renewal confidence and surface expansion opportunities.

Skills

Federal Customer Success

Stakeholder management

Customer-focused communication

GenAI proficiency

Technical acumen (DevOps/CI/CD)

Portfolio management

Tools

GenAI tools

Job description

Sonatype is seeking a Federal Customer Success Manager to guide post-sale government accounts, driving adoption, retention, and growth across agencies.

You will partner with Sales, Product, Engineering, and Marketing to ensure measurable value and secure long-term advocacy, while using GenAI to enhance analysis and planning.

Applicants should have 4–6 years in federal roles and the ability to navigate complex agency environments.