Senior Federal Customer Success Leader

Versa Networks; Washington (District of Columbia); Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Salary incentives

Health insurance

PTO

Remote/hybrid options

Professional development

Recognition programs

Collaborative culture

Parental leave

Job summary

Versa Networks seeks a dynamic Federal Customer Success Manager to be the trusted advisor for key federal clients. You will coordinate internal resources, manage deliverables, mitigate risks, and ensure ongoing value realization from Versa solutions.

You will engage senior stakeholders in complex federal environments and partner across Sales, CS, Product Marketing, Engineering, and Professional Services to deliver an exceptional customer experience and grow partnerships.

Qualifications

• 10+ years in a similar role (Customer Success, Account Management, Project Manager)
• Experience directing and managing deliverables for complex customer projects
• Evidence of establishing and maintaining exceptional client relationships that fuel growth
• Strong organization skills and ability to navigate a highly matrixed environment

Responsibilities

• Organize and coordinate internal resources to meet customer deliverables on time
• Act as central point of contact with customer and manage Versa workstreams
• Assess and mitigate project risks
• Build and maintain trusted relationships with key customer contacts
• Collaborate with Sales, CS, Product Marketing, Engineering and Professional Services to maximize customer satisfaction
• Provide guidance to maximize value of Versa solutions and identify growth opportunities
• Produce reports for customers and Versa stakeholders on a regular basis
• Develop and manage project plans highlighting status and risks

Skills

Client relationships

Project management

Stakeholder communication

Federal DoD clearance

Job description

Versa Networks seeks a dynamic Federal Customer Success Manager to be the trusted advisor for key federal clients. You will coordinate internal resources, manage deliverables, mitigate risks, and ensure ongoing value realization from Versa solutions.

You will engage senior stakeholders in complex federal environments and partner across Sales, CS, Product Marketing, Engineering, and Professional Services to deliver an exceptional customer experience and grow partnerships.