Federal Change & Process Improvement Lead

Accenture PLC; Lorton (VA); On-site; USD 120,000 - 235,000; Full time

Job summary

Accenture Federal Services is seeking a Change Management Professional to lead an enterprise Configuration Control Board (CCB) and drive a portfolio of Process Improvement initiatives. The role requires deep knowledge of change management, problem solving, and the ability to engage stakeholders at all levels.

The position emphasizes CCB oversight, ITIL 4.0/JSIG-aligned improvements, and collaboration with diverse teams to minimize business disruption and deliver value to federal clients.

Qualifications

• 5+ years of experience in change management, including leading a CCB
• 3+ years in process improvement or business analysis
• 3+ years proactively engaging with stakeholders and providing recommendations

Responsibilities

• Manage Configuration Control Board activities: submission, evaluation, and approval oversight
• Ensure approved CCB changes minimize disruption to operations; implement rollback plans if needed
• Facilitate process improvement initiatives aligned with ITIL 4.0 and JSIG
• Engage with stakeholders throughout CCB and process improvement events

Skills

Change management

Stakeholder engagement

Process improvement

Education

Master’s degree in business/engineering/ops management

Tools

CBPP

PMP

CPBPM

ITIL

Job description

Accenture Federal Services is seeking a Change Management Professional to lead an enterprise Configuration Control Board (CCB) and drive a portfolio of Process Improvement initiatives. The role requires deep knowledge of change management, problem solving, and the ability to engage stakeholders at all levels.

The position emphasizes CCB oversight, ITIL 4.0/JSIG-aligned improvements, and collaboration with diverse teams to minimize business disruption and deliver value to federal clients.