Federal Administrative Specialist

TeleSolv Consulting; Washington (District of Columbia); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

PTO

Sick leave

11 paid federal holidays

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

401(k) with matching

Job summary

TeleSolv Consulting is seeking a detail-oriented General Clerk III in Washington, DC to support the Trusted Traveler Program. This on-site role requires local residency and readiness for a Tier 4 public trust background check, punctual interviews, and professional attire.

You will provide customer-focused administrative support, verify identities, schedule appointments, perform data checks, and generate daily performance reports for CBP and contractor staff, with emphasis on timely processing.

Qualifications

• U.S. citizen required.
• Willing to undergo a rigorous background check.
• Active Tier 4 Public Trust or ability to obtain one.

Responsibilities

• Greeting and check-in of applicants.
• Verify identity and documents; address inquiries promptly.
• Maintain up-to-date program information for applicants.
• Notify inspectors of information affecting eligibility.
• Check applicant information against government databases.
• Escort applicants as needed within processing areas.
• Provide performance reports and daily activity data.
• Schedule interviews for Trusted Traveler Programs Internal system.
• Assist the public with account creation and online enrollments.
• Assist with card activation and enrollment renewals.

Skills

Administrative experience

Customer interaction

Education

GED or High School Diploma

Tools

Microsoft Office

Job description

TeleSolv Consulting is seeking a detail-oriented General Clerk III in Washington, DC to support the Trusted Traveler Program. This on-site role requires local residency and readiness for a Tier 4 public trust background check, punctual interviews, and professional attire.

You will provide customer-focused administrative support, verify identities, schedule appointments, perform data checks, and generate daily performance reports for CBP and contractor staff, with emphasis on timely processing.