Administrative Specialist - 578454

TeleSolv Consulting; Washington (District of Columbia); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

PTO

Sick leave

11 paid federal holidays

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

401(k) with matching

Job summary

TeleSolv Consulting is seeking a detail-oriented General Clerk III in Washington, DC to support the Trusted Traveler Program. This on-site role requires local residency and readiness for a Tier 4 public trust background check, punctual interviews, and professional attire.

You will provide customer-focused administrative support, verify identities, schedule appointments, perform data checks, and generate daily performance reports for CBP and contractor staff, with emphasis on timely processing.

Qualifications

• U.S. citizen required.
• Willing to undergo a rigorous background check.
• Active Tier 4 Public Trust or ability to obtain one.

Responsibilities

• Greeting and check-in of applicants.
• Verify identity and documents; address inquiries promptly.
• Maintain up-to-date program information for applicants.
• Notify inspectors of information affecting eligibility.
• Check applicant information against government databases.
• Escort applicants as needed within processing areas.
• Provide performance reports and daily activity data.
• Schedule interviews for Trusted Traveler Programs Internal system.
• Assist the public with account creation and online enrollments.
• Assist with card activation and enrollment renewals.

Skills

Administrative experience

Customer interaction

Education

GED or High School Diploma

Tools

Microsoft Office

Job description

Department: Federal Services

Location: Washington, DC

Compensation: $24.94 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This role will support the federal government and all applicants MUST be local to the Washington, D.C area. All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.MUST dress in professional business casual attire.MUST have a reliable source of transportation.

The ideal candidate will provide customer‑focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities

• May greet and check‑in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check‑in process is performed in a timely manner to prevent a back‑up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant‑supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Minimum Requirements

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short‑term and long‑term disability insurance, employee assistance program, and matching 401(k) plan.

Background Investigation

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.