Federal Account Support Lead – TS/SCI Onsite

Zerto; Maryland; On-site; USD 100,000 - 140,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Federal Account Support Manager to manage complex, strategic Federal accounts onsite in Maryland. The role requires US citizenship and active TS/SCI with Full Scope Poly clearance.

You will lead cross-functional delivery teams, coordinate with engineering, support, and sales to drive high-impact solutions for mission-critical programs. The position emphasizes expert guidance, client-facing leadership, and the ability to align service delivery with

Qualifications

• US citizenship required.
• Clearance: TS/SCI with Full Scope Poly.
• Onsite work at HPE office or customer location as required.

Responsibilities

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less-experienced team members on complex incidents.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Develop and grow assigned customer account relationships with complex and strategic accounts.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
• Provide suggestions for operational efficiencies.
• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
• Lead Customer Expectation management as part of escalation process.
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
• Serve as the primary customer-facing delivery lead for assigned strategic and Federal customer accounts.
• Drive complex technical and business escalations to resolution by coordinating activities across engineering, support, supply chain, field delivery, program management, and account teams.
• Proactively identify customer risks, operational concerns, and service delivery challenges and develop mitigation plans to ensure successful outcomes.
• Facilitate customer service reviews, communicate account health, and provide recommendations to improve operational performance and customer satisfaction.

Job description

Hewlett Packard Enterprise is seeking a Federal Account Support Manager to manage complex, strategic Federal accounts onsite in Maryland. The role requires US citizenship and active TS/SCI with Full Scope Poly clearance.

You will lead cross-functional delivery teams, coordinate with engineering, support, and sales to drive high-impact solutions for mission-critical programs. The position emphasizes expert guidance, client-facing leadership, and the ability to align service delivery with