Federal Account Support Lead (TS/SCI) | Onsite

Hewlett Packard Enterprise Development LP; Annapolis (MD); On-site; USD 92,600 - 213,500; Full time

Job summary

Hewlett Packard Enterprise Development LP seeks a Federal Account Support Manager (TS/SCI with Poly) for an onsite role in Annapolis Junction, MD. The candidate will manage strategic federal accounts, coordinate cross-functional teams, and serve as a trusted adviser to customers and sales teams.

The role requires deep technical and business knowledge, strong program management and executive communication skills, and prior experience with government or regulated environments.

Qualifications

• Bachelor’s degree preferred or Associate degree holder in a technical field with relevant experience.
• Experience in customer-facing service delivery, technical account management, or related support organizations preferred.
• Experience supporting enterprise infrastructure environments and mission-critical systems preferred.

Responsibilities

• Serve as primary customer-facing delivery lead for assigned Federal accounts.
• Drive complex technical and business escalations to resolution across multiple teams.
• Design and deliver support solutions using industry knowledge; mentor less-experienced team members.
• Develop and maintain Value Based Delivery account plans and manage customer expectations.

Skills

Project management

Executive communication

Client relationship management

Risk assessment

Incident escalation

Strategic account planning

Education

Bachelor's degree preferred

Associate degree (technical)

Job description

Hewlett Packard Enterprise Development LP seeks a Federal Account Support Manager (TS/SCI with Poly) for an onsite role in Annapolis Junction, MD. The candidate will manage strategic federal accounts, coordinate cross-functional teams, and serve as a trusted adviser to customers and sales teams.

The role requires deep technical and business knowledge, strong program management and executive communication skills, and prior experience with government or regulated environments.