FC Watch Floor/Senior Support Engineer

GovCIO; Herndon (VA); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO in Herndon, VA seeks an IT Support Lead to manage site-level tickets and ensure peak operational uptime across critical systems. The role requires directing complex service requests and providing decisive incident response.

Responsibilities include mentoring junior engineers, implementing IT best practices, and ensuring consistent, high-quality service delivery for TSA staff and regional leadership. TSA clearance is required for this position.

Qualifications

• 6 years of IT support experience is required.
• Expert-level field support and leadership across diverse operating systems.
• Strong skills in deploying and maintaining IT services and devices.

Responsibilities

• Lead site-level IT support and manage critical tickets.
• Mentor junior engineers and promote IT best practices.
• Ensure uptime and reliable IT services across the site.

Skills

IT support leadership

Escalation handling

Mobile device support

Network & systems administration

Stakeholder communication

Education

High School

Job description

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: Must have TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.