FBS - Digital Customer Exp Senior Analyst

Farmers Group Inc.; United States; Remote; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Bonus Opportunity

Medical

Life Insurance

Paid Time Off

Job summary

Farmers Group Inc. in a remote setting seeks a skilled Digital Customer Experience Analyst to support and optimize customer journeys across channels.

You will collaborate with cross-functional teams, analyze data, and drive improvements that enhance customer satisfaction and efficiency. Qualifications include a high school diploma or equivalent, a bachelor's degree preferred, and 4+ years with Farmers Group, including experience in underwriting or related areas; a certificate of Insurance is a

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or commensurate with the Farmers Group.

Education

High school diploma or equivalent

Bachelor's degree preferred

IIA Certificate of Insurance

Job description

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FBS - Digital Customer Exp Senior Analyst

36258

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Education Requirements

High school diploma or equivalent required. Bachelor's degree preferred. IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or commensurate with the Farmers Group.

Experience Requirements

Four years of experience with the Farmers Group, including experience in one or more of the project subject areas (e.g. Underwriting) with at least two years of experience as an Digital Customer Experience Analyst

Additional Qualification

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• Medical
• Life Insurance
• Paid Time Off

Job Location(s): Remote Work

Workplace:, Remote

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting.