Remote Digital Customer Experience Senior Analyst

Farmers Group Inc.; United States; Hybrid; MXN 1,414,000 - 1,944,000; Full time

Benefits offered by this job

Medical

Life Insurance

Paid Time Off

Bonus Opportunity

Job summary

Farmers is seeking a Senior Analyst for Digital Customer Experience (USFSLAE). This remote role focuses on improving end-to-end customer journeys, data-driven insights, and cross-functional collaboration across underwriting and service teams.

The ideal candidate has at least four years with Farmers, including two years as a Digital Customer Experience Analyst, and holds an IIA Certificate of Insurance or equivalent. A high school diploma is minimum; a Bachelor's is preferred.

Qualifications

• Four years of experience with Farmers Group, including at least two years as Digital Customer Experience Analyst.
• IIA Certificate of Insurance preferred.
• Bachelor's degree preferred; high school diploma required.

Skills

Digital CX

Underwriting

Customer service

Education

High school diploma

Bachelor's degree

IIA Certificate of Insurance

Job description

Farmers is seeking a Senior Analyst for Digital Customer Experience (USFSLAE). This remote role focuses on improving end-to-end customer journeys, data-driven insights, and cross-functional collaboration across underwriting and service teams.

The ideal candidate has at least four years with Farmers, including two years as a Digital Customer Experience Analyst, and holds an IIA Certificate of Insurance or equivalent. A high school diploma is minimum; a Bachelor's is preferred.