FBS - Digital Customer Exp Senior Analyst (USFSLAE)

Farmers Group Inc.; United States; Hybrid; MXN 1,414,000 - 1,944,000; Full time

Benefits offered by this job

Medical

Life Insurance

Paid Time Off

Bonus Opportunity

Job summary

Farmers is seeking a Senior Analyst for Digital Customer Experience (USFSLAE). This remote role focuses on improving end-to-end customer journeys, data-driven insights, and cross-functional collaboration across underwriting and service teams.

The ideal candidate has at least four years with Farmers, including two years as a Digital Customer Experience Analyst, and holds an IIA Certificate of Insurance or equivalent. A high school diploma is minimum; a Bachelor's is preferred.

Qualifications

• Four years of experience with Farmers Group, including at least two years as Digital Customer Experience Analyst.
• IIA Certificate of Insurance preferred.
• Bachelor's degree preferred; high school diploma required.

Skills

Digital CX

Underwriting

Customer service

Education

High school diploma

Bachelor's degree

IIA Certificate of Insurance

Job description

FBS - Digital Customer Exp Senior Analyst (USFSLAE)

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Education Requirements

High school diploma or equivalent required. Bachelor's degree preferred. IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or commensurate with the Farmers Group.

Experience Requirements

Four years of experience with the Farmers Group, including experience in one or more of the project subject areas (e.g. Underwriting) with at least two years of experience as an Digital Customer Experience Analyst

Additional Qualification

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• Medical
• Life Insurance
• Paid Time Off

Job Location(s): Remote Work

Workplace:, Remote

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.