Fast-Paced Sports Bar Server | Guest Experience Pro

PENN Entertainment, Inc.; Columbus (OH); Sur place; USD 26 000 - 42 000; Plein temps

Résumé du poste

PENN Entertainment, Inc. in Columbus, OH is seeking a customer-focused server to deliver welcoming, efficient service and drive guest satisfaction in a fast-paced setting. You will take orders, coordinate with bartenders and present drinks to guests with a positive, professional demeanor.

Ideal candidates have 1–3 months of related experience, a High School Diploma or equivalent, and strong English communication. You must be able to count money and work nights, weekends, and holidays as needed.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent required.
• One to three months related experience and/or training.
• Prior serving in high volume environment preferred.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Ability to count money and make correct change.
• Available to work nights, weekends, holidays and overtime.

Responsabilités

• Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guest whenever possible.
• Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service.
• Knows and promotes current property events and promotions.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Thanks customers, invites them back, wishes them luck.

Connaissances

Customer service

Communication

English proficiency

Cash handling

Teamwork

Formation

High School Diploma or equivalent

Outils

POS System

Description du poste

PENN Entertainment, Inc. in Columbus, OH is seeking a customer-focused server to deliver welcoming, efficient service and drive guest satisfaction in a fast-paced setting. You will take orders, coordinate with bartenders and present drinks to guests with a positive, professional demeanor.

Ideal candidates have 1–3 months of related experience, a High School Diploma or equivalent, and strong English communication. You must be able to count money and work nights, weekends, and holidays as needed.