Quick Lane Service Advisor

G304 GL Ankeny Ford, LLC; Ankeny (IA); In loco; USD 40.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k with company match

Wellness

Time Off + holidays + Personal Purpose

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D Insurance

Life Insurance

Flex Spending

Health Savings Account

EAP

Wellness Plan

Mental Health Support

Parental Leave Stipend

Year-end bonus program

Employee discounts on vehicle purchase

Descrizione del lavoro

Dewey Ford, a Ken Garff Automotive Dealership, is seeking a Quick Lube Service Advisor who aligns with our core values of respect, integrity, growth, humility and teamwork.

You’ll greet customers, listen to inquiries, identify service needs, provide updates and estimates, collect payments, and use our DMS to manage service history and scheduling. Our team is committed to excellent service and customer satisfaction.

Mansioni

• Greet customers promptly and professionally
• Provide excellent customer service by listening to inquiries, identifying service needs, resolving concerns, and selling additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer calls promptly and courteously
• Review completed work and collect payments
• Use Dealer Management System (DMS) to access service history, schedule appointments, and manage information
• Ensure high levels of customer satisfaction and review surveys

Descrizione del lavoro

Considering a career with Ken Garff Automotive Group

We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Dewey Ford, a Ken Garff Automotive Dealership, is currently looking for a Quick Lube Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Why you’ll love working with us:

• Competitive compensation package and 401k with company match
• Wellness
• Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending
• Health Savings Account, EAP, Wellness Plan
• Mental Health Support, Diabetes Management Program
• and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Quick Lube Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

Will you join us as a new Quick Lube Service Advisor? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships?

This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you. We are an equal opportunity employer.

You're in for a great ride (excuse the car metaphor). We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.