Fast-Paced Auto Property Claims Trainee

Plymouth Rock Assurance; Port Reading (NJ); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

4 weeks PTO + 9 holidays

Health insurance starting Day 1

Annual 401(k) contribution

Onsite gym

Professional development resources

Wellness program

Paid family leave

Tuition Reimbursement

Job summary

Plymouth Rock Assurance is seeking an Auto Property Claims Specialist in New Jersey to handle coverage determinations, investigations, and settlements. The role involves phone-driven customer service, evaluating liability and damages, and coordinating with vendors on complex property damage claims.

The candidate should have a Bachelor’s degree or 2–4 years of relevant experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Strong customer service, organizational, verbal, and written skills are required.
• Basic personal computer skills including working knowledge of Microsoft Office Suite products.
• Bachelor’s Degree from a four-year college or university required and/or 2-4 years of relevant work experience.
• Recent college graduates are encouraged to apply!

Responsibilities

• Investigate and interpret policy provisions, endorsements and conditions to make a coverage determination in the automobile property claim.
• Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee.
• Investigate the auto accident to make a liability assessment by interviewing claimants, witnesses, investigating officers and other relevant parties, and securing records and loss scene information.
• Analyze the investigation to determine proximate cause, negligence, and damages.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within authority.
• Maintain an effective follow-up system on pending files.
• Advise insureds, claimants, brokers on the status of the claim.
• Act as intermediary between the Company, vendors and customers; address disputes; ensure privacy compliance.
• Handle arbitration and special civil part lawsuits pertaining to property damage; participate in catastrophic claim handling as needed.

Skills

Customer service

Organizational skills

Verbal skills

Written skills

Education

Bachelor’s degree

2–4 years relevant experience

Tools

Microsoft Office

Job description

Plymouth Rock Assurance is seeking an Auto Property Claims Specialist in New Jersey to handle coverage determinations, investigations, and settlements. The role involves phone-driven customer service, evaluating liability and damages, and coordinating with vendors on complex property damage claims.

The candidate should have a Bachelor’s degree or 2–4 years of relevant experience, strong communication skills, and proficiency with Microsoft Office.