Fast-Paced Auto Parts Counter Associate

Markjacobsontoyota; Durham (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off from day one

6 company holidays

Employee discounts on vehicle/purchase

Lease stipend program

Career growth opportunities

Job summary

Mark Jacobson Toyota in Durham, NC is seeking a Front Parts Counter Associate to assist customers, technicians, and staff with parts inquiries, orders, and fulfillment while delivering an exceptional customer experience. This full-time role requires strong customer service, basic computer skills, and the ability to multitask in a fast-paced dealership environment.

You will work closely with service advisors to ensure parts availability and accurate stocking.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license required.

Responsibilities

• Greet and assist customers at the front parts counter in a professional and timely manner.
• Identify customer needs and recommend appropriate parts and accessories.
• Process parts orders, returns, and special orders accurately.
• Work closely with service advisors and technicians to ensure timely parts availability.
• Maintain accurate inventory records and assist with stocking and organization.
• Receive and verify incoming shipments.
• Upsell and promote additional parts and accessories when appropriate.
• Keep the parts counter and showroom clean, organized, and customer-ready.
• Follow all company policies, procedures, and safety standards.

Skills

Customer service

Communication

Basic computer skills

Multitasking

Tools

Dealership management systems

Job description

Mark Jacobson Toyota in Durham, NC is seeking a Front Parts Counter Associate to assist customers, technicians, and staff with parts inquiries, orders, and fulfillment while delivering an exceptional customer experience. This full-time role requires strong customer service, basic computer skills, and the ability to multitask in a fast-paced dealership environment.

You will work closely with service advisors to ensure parts availability and accurate stocking.