Parts Counter

Mark Jacobson Toyota; Durham (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off from day one

6 company holidays

Employee discounts on vehicle/purchase

Lease stipend program

Career growth opportunities

Job summary

Mark Jacobson Toyota in Durham, NC is seeking a Front Parts Counter Associate to assist customers, technicians, and staff with parts inquiries, orders, and fulfillment while delivering an exceptional customer experience. This full-time role requires strong customer service, basic computer skills, and the ability to multitask in a fast-paced dealership environment.

You will work closely with service advisors to ensure parts availability and accurate stocking.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license required.

Responsibilities

• Greet and assist customers at the front parts counter in a professional and timely manner.
• Identify customer needs and recommend appropriate parts and accessories.
• Process parts orders, returns, and special orders accurately.
• Work closely with service advisors and technicians to ensure timely parts availability.
• Maintain accurate inventory records and assist with stocking and organization.
• Receive and verify incoming shipments.
• Upsell and promote additional parts and accessories when appropriate.
• Keep the parts counter and showroom clean, organized, and customer-ready.
• Follow all company policies, procedures, and safety standards.

Skills

Customer service

Communication

Basic computer skills

Multitasking

Tools

Dealership management systems

Job description

Parts Counter

PARTS COUNTER Full Time Sales Durham, NC, US

Position Summary

Mark Jacobson Toyota is seeking a customer-focused and detail-oriented Front Parts Counter Associate to join our Parts Department. This role is responsible for assisting retail and wholesale customers, service technicians, and internal team members with parts inquiries, orders, and fulfillment while delivering an exceptional customer experience.

Key Responsibilities

• Greet and assist customers at the front parts counter in a professional and timely manner
• Identify customer needs and recommend appropriate parts and accessories
• Process parts orders, returns, and special orders accurately
• Work closely with service advisors and technicians to ensure timely parts availability
• Maintain accurate inventory records and assist with stocking and organization
• Receive and verify incoming shipments
• Upsell and promote additional parts and accessories when appropriate
• Keep the parts counter and showroom clean, organized, and customer-ready
• Follow all company policies, procedures, and safety standards

Qualifications

• Strong customer service and communication skills
• Basic computer proficiency; experience with dealership management systems is a plus
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organizational skillsAbility to lift up to 50 lbs and be on your feet for extended periods
• Valid driver’s license and clean driving record
• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Lease stipend program
• Paid time off (starts day 1!) and 6 company holidays
• Employee discounts on vehicle purchases, parts, and service
• Career growth opportunities within the dealership
• Fast-paced dealership setting
• Collaborative team atmosphere