Fast & Friendly Self-Checkout Specialist

Food Lion; Burlington (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Food Lion in Burlington, NC seeks a Self-Checkout Ambassador to deliver fast, friendly service and uphold Front End standards. You will assist customers with self-checkout, greet shoppers by name when possible, and maintain a neat and secure self-checkout area.

The role requires effective communication, the ability to learn multiple tasks and follow procedures for payments, coupons, age verifications, and safety.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
• Respond timely to customer inquiries and self-checkout system notifications.
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction.
• When needed, assist in scanning the customer’s order and provide instructions on payment.
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice.
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Engage and identify self-checkout customers needing assistance.
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code.

Skills

Effective communication

Customer service

Ability to learn multiple tasks

Minimum age requirements

Physical requirements

Education

High school graduate or equivalent

Job description

Food Lion in Burlington, NC seeks a Self-Checkout Ambassador to deliver fast, friendly service and uphold Front End standards. You will assist customers with self-checkout, greet shoppers by name when possible, and maintain a neat and secure self-checkout area.

The role requires effective communication, the ability to learn multiple tasks and follow procedures for payments, coupons, age verifications, and safety.