Fast Food Shift Manager - Tropical Cafe'

Tropical Smoothie Cafe; Houston (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a forward-thinking cafe that promotes a healthier lifestyle through delicious food and smoothies! As a Crew Member, you will play a crucial role in delivering exceptional customer service while embodying the cafe's core values of Solid Relationships, Playing to Win, Creative Spirit, and Living Better. Your day will be filled with energy and positivity as you interact with customers and fellow crew members, ensuring a fun and unique experience. If you thrive in a fast-paced environment and enjoy making a difference, this role is perfect for you!

Qualifications

• Ability to provide unparalleled hospitality and engage with customers.
• Must be knowledgeable in all cafe positions and uphold brand standards.

Responsibilities

• Interact with customers and crew members to create a positive atmosphere.
• Train and coach crew members to maintain operational standards.

Skills

Customer Service

Teamwork

Multi-tasking

Positive Attitude

Education

High School Diploma

Job description

At Tropical Smoothie Caf, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun!

Our Crew Members are key to delivering on this promise, guided by our four core values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better.

Essential Functions - To Be Trained for Tropical Brand

1. Interact with crew members and customers using "Tropitude"—our mojo that makes Tropical Smoothie Cafe fun and unique, characterized by energy and a positive atmosphere.
2. Provide 'Unparalleled Hospitality' to every customer.
3. Become knowledgeable and proficient in each position within the cafe.
4. Complete the Caf Basics Training Program and Certified Trainer Program successfully.
5. Ensure all stations operate according to Tropical Smoothie Cafe standards.
6. Train and coach crew members during shifts to uphold brand standards.
7. Utilize tools to meet goals, manage labor, and control inventory.
8. Perform additional tasks necessary for cafe operations.

Physical Requirements

• Stand and walk continuously throughout shifts.
• Bend, lift, and carry up to 25 pounds for tasks like stocking, refilling ice, or taking out trash.
• Engage in constant face-to-face interactions with crew members and customers.
• Navigate safely in a fast-paced cafe environment.
• Multi-task and stay positive in sometimes stressful conditions.

Working Conditions

• Most shifts last between six to eight hours, with possible variation.
• Crew Leaders may work early mornings, late evenings, weekends, and holidays, with additional opening/closing responsibilities.
• Lead Crew Members should demonstrate Tropical Smoothie Cafe's core values in all interactions.
• Adhere to uniform and personal hygiene policies for each shift.
• Enjoy a fun, fast-paced, upbeat environment—note: no fryers involved!